Question about Kenmore Washing Machines
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Posted on Jan 02, 2017
SOURCE: my washer was flashing F21
Hello, welcome to FixYa.
Based on your description specifically the door not unlocking combined with the F21 or as you stated "F21 & would not unlock" I'd suggest you check the pump filter and sub-components, i.e. back flow ball, drain hose etc.
Here's a link to my solution or explaination to guide you through checking these things. Typically this is associated with an error of F2, F21, or "suds" but not always.
As for unlocking the door, it's a good idea to get the water out first, but in any event to do so is as follows...
Once you remove the service panel at the bottom, shown here (also shown in my "repair tip")....
...there is a manual latch release just below the lock latch assembly that you may be able to see visually or feel for by reaching up to the latch and pull the small "loop" below the lock...this is a image of what you'll be looking for.
Let me know how you make out or if anything is not clear and I'll try to help you moving forward in any manner I can. Good luck.
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Posted on Jul 14, 2011
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