Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
This issue may have occurred after one of the following situations:
- You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
- You install or uninstall CD or DVD recording programs.
- You uninstall Microsoft Digital Image.
You may see one of the following error messages:
- One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31). Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31). Error message 3
Your registry might be corrupted. (Code 19)
- An "error code 39" error message.
- A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
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