Question about Samsung UN65ES8000 65 Inch 3D 1080p Smart TV LED LCD HDTV

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Brand new Samsung UN 65es8000 screen cracked. Samsung will not fix

Contacted Samsung service, sent in pictures and they said it was physical damage and it voided the warranty

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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jerryg50
  • 1667 Answers

SOURCE: 50 " Samsung Plasma TV

Get the tech supplier to tell to the manufacture and the store what he told you.

Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.

I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!

Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.


Jerry G.

Posted on Sep 26, 2008

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  • 304 Answers

SOURCE: cracked lcd tv screen

Lcd and PlasmaPanels typically run from $900.00 to $1500.00 retail. If you have a trained samsung tech replace the Panel, you are looking at or near the cost of a new tv all said and done.

Posted on Jul 17, 2009

lovejoy91
  • 691 Answers

SOURCE: i have a cracked screen in 26 samsung lcd tv paid

Most companies will not warrant a new screen in shipping, but It will cost as much as the tv is worth to replace. It would be cheaper to buy a new set. If you don't have anyone that has the same tv to swap it out of . If you buy on Ebay, then shipping is the problem, it may get broken in shipping

Posted on Dec 11, 2010

  • 1 Answer

SOURCE: My new Samsung 55" 3D screen fell from the wall

I have a new one and it was warped when I received it.

Posted on Dec 30, 2010

Geekman
  • 32281 Answers

SOURCE: How do you fix a plasma screen with a crack? We

The screen needs to be replaced, you cannot fix a crack.

Posted on Feb 03, 2012

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Hi Fahim
From your description about the problem you faces with this TV; it sounds that the back-light inverter board or the related part is faulty. Check and replace damaged component/s at its back-light inverter board, or replace this board as card basis. If you wish to get some details; check the site linked here. Surf the site with patience. Pull up older posts. It will be best to replace the inverter board as card basis.
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Get the tech supplier to tell to the manufacture and the store what he told you.

Physical damage on any electronic device is very hard to have serviced under warranty. I have never seen a plasma display crack on its own. But, anything can happen.

I once saw a man drop a newly bought plasma TV in a parking lot outside from where he bought it and the screen broke. He never even made it home from the store!

Maybe you should contact a lawyer or someone who can give you legal advice about how to proceed with this. In different countries and different states the consumer protection laws are different.


Jerry G.

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This appears to be more common than Samsung lets people know. There isobviously a manufacturing defect. Same thing happened to my tv and it was only 4 months old. Samsung refuses to honor their warranty claiming it's physical damage...no kiding...there was a pop like a small firecracker going off inside the TV and the screen broke. You think think with this kind of catostrophic failure there would be physical damage? We're going after Samsung (BBB, FTC, small claims, etc.), if we can get enough people maybe go class-action.

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