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WD external hard drive not being read when connected to USB cable. I hear a buzzing and clicking sound coming from drive. Is this drive repairable? Is the data recoverable if drive is faulty?

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Repairable,No . Date recoverable,Yes; at a very high cost through a data recovery service.

Posted on Jan 18, 2009

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My WD elements 1.3 TB external hardisk. It gives a buzz when connected and is not recognised by windows


It sounds like the HDD inside is dead. The USB interface may have an issue but usually clicking or buzzing is HDD failure. If you have a desktop you can try removing the hard drive from the external case and connecting it directly to the computer using a SATA cable.

Jun 19, 2016 | Western Digital Wd Elements Se 1tb...

4 Answers

Plug in cord and just hear clicking noise not connecting to a computer


This means that the WD could is trying to connect to the computer but looses the connection. Try plugging the usb cord in another usb slot on your computer. Or try using another cable. Make sure the WD is not giving out any red led light on the device.

Mar 01, 2011 | Western Digital My Passport Essential...

1 Answer

My wd comes on but my comp is not recognizing it


Try plugging it to another usb port on your computer and make sure the cable is not loosening up. Also, try using a different cable or restart your computer and replug the usb cable and turn on the WD from there. If it still does not work, try to open the casing and remove the two cables connecting to the hard disk inside. Wait for like a minute and connect them back. Put everything back and try again. It it still fails to be detected, then I hope your WD is still under warranty so that you can have it repaired at no cost.

Feb 18, 2011 | Western Digital Passport 320GB External...

1 Answer

My wd elements hard drive cannot connect to any laptops or pcs there is some kind of bad smell from my power adapter i try to use 5 usb cables to connect to laptops it isn't hot at all when i use the...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 31, 2010 | Western Digital Elements powered by WD 320...

1 Answer

My WD external hard drive will no longer work with my MacBook computer. When i plug it in it says that it cannot read the external hard drive. The computer says that i should restart the external hard...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 14, 2010 | Western Digital Passport WDXML800UE...

1 Answer

We bought some time ago an WD External Harddisk and now the Adapter doesn`t work anymore! What can I do?


Try connecting it to a different computer.

Any external storage device has three major parts:
* USB cable
* disk-drive
* USB-to-disk-drive adapter

Try a different USB cable.

Disconnect the disk-drive from that adapter, and connect the disk-drive as a "slave" disk-drive in a desktop computer, and see if you can read the files, which implies that the adapter is the part that has failed.

If you cannot read from the disk-drive, check its WARRANTY status. W.D. will replace it, if the warranty is still valid.

Otherwise, W.D. has a "Customer Loyalty" program: find the serial-number of your unit, access their web-site, and purchase another W.D. external storage unit, at a significant discount, by citing the serial-number.

Or, if the adapter is OK, then replace the disk-drive by a new one, and close-up the casing, to create a "revived" external storage device for your use.

Oct 23, 2010 | Western Digital Elements powered by WD 320...

1 Answer

PC nor reading external WD (Western Digital) USB hard drive


Try connecting it to another computer, to see if your computer is the problem.

Try a different USB cable between the unit and your computer.

If it is still under warranty (one year?) then contact W.D. to get an RMA (Return Materials Authorization) -- then, ship the unit to them, for repair/replacement.

If the warranty has expired, open the case, disconnect the USB-to-disk-drive adapter, and connect the disk-drive as a "slave" drive in some desktop computer, to see if it can be properly "detected".

Note that W.D. has a "Customer Loyalty" program -- give them the serial-number from the disk-drive, and you get a good discount on the purchase of a new Passport from their web-site.

Jul 30, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

External drive problem


This sounds like an amperage issue.

The elements drive is made to be highly portable and comes without an external power supply. As such you need to connect the drive to your PC using both USB connections on the Y-Cable it came with. Failure to do so will leave the drive with less amperage than it needs to run at full RPMs.

Everytime you try to read or write to the drive, the loss of amperage will cause it to reset. This may cause data loss depending on what the drive is doing.

If it did not come with a Y-Cable, stop in at your local PC store and buy one as this will solve the issue. If it did, and it is having this problem even with both USB plugs connected then it's likely there is a fauly circuit in the enclosure. Have it replaced un WD warranty if able, if not reply back and I can advise you how to swap it into a new enclosure.


Crankstart

Feb 11, 2010 | Western Digital Elements powered by WD 320...

1 Answer

External Hard Dive suddenly not detected


Hello,

From what I can deduce here, it seems that you the hard drive probably has a bad sector on it.

That clicking sound that you are hearing from the Hard Drive is coming from the read/write head inside the hard drive.

In this case, what I would advise you to do is, unscrew the hard drive case and remove the Hard disk from the case, connect it directly to a system, not externally or through USB this time around, then get a software called NTFS DOS Professional. It is a software that works like magic when it comes to hard drive repairs.

If you know any other hard drive utility, apart from this, you can also use it. I just recommend this personally because that is what I use.

Insert it into your PC, start up your CD-ROM and let your system boot from CD-ROM.

It works through DOS, and it should be able to help you with it.

If this does not solve the problem, then I'm afraid you might need to replace the hard drive.

And if it repairs it, I would suggest that you just retrieve all your valuable files from it and don't fully rely on the hard drive again because of the hardware error it has developed. Just keep using it as a second.

If you cannot do this by yourself, just get a very good technician to do it for you instead.

Kindly keep me posted about the problem.

Hope it helps.

Goodluck.

Nov 19, 2009 | Western Digital 500GB My Book World...

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