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I had this happen to me twice (bought a new replacement Dell 1660W when it happened the first time) before I figured this out: The error message states to open the back cover but I did not find a problem there. Took a flashlight and looked inside the opening at the TOP of the printer where the paper normally comes out. There was tiny piece of paper that was stuck inside there. Removed it with tweezers and the problem was solved (for both printers).
try to turn off the printer, remove the power cord, then press the power button for about 5 secs. plug it back, turn it on. If same thing, press the cancel button for about 10 secs. if still the same, try to check the cartridges, remove them and make sure they are not yet empty, shake them a few times, then connect them back. Make sure no paper jam as well.
Hi, some paper piece may be left in the printer. Please check where was the leading edge of the paper when it was jammed. some sensors may have got stuck while removing paper. open the toner door remove the toner cartridge, just see all the sensor flags with fingers, refix toner and power on and try printing
Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).
Dell printers are the worst I have worked with, this problem may be a 'paper jam' when there is no paper jam at all (or one REALLY stuck on the fuser). Check on the back of the printer for a piece of paper jammed on a sensor.
thx m8. Media jam: Fuser i had... new there was no paper jam so looked about for the sensor and found that the little arm thing that gets liffted up as the paper pass was not falling back down so it thought the paper had jamed. i just took the back panal off and put a small bit of soft foam under it so it always got pushed back up. works a treat now. thx again