I may have had something similar. Every other line was not drawing. I just contact Tech Support and they sent me a new one. Piece of cake. I'm sure you've already dealt with the issue, but just in case.
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Logitech does not have repair services. If you are out of Warranty - some people will take it to their local electronic store, but if you are still in warranty - contact them and they will replace the whole remote!
The RF signal is on the XBOX is used for the controllers only.
When using the Harmony 890 with a 360, you will have to use it as an IR (infrared) device. That is the only way to use a remote with the 360. If you have an extra port on your RF extender, you can place the end on the remote senor on the 360 (located under the eject button).
I set these remotes up weekly, it is a product I recommend to people all the time!
But again, the only way to setup a remote with the 360, is to use the IR port as a standard IR remote. Since the controllers run off RF, the learn function will not work, unless you already have 360 remote control to use to do the learn function.
Hope that offers some insight. This information can also be verifies at Microsoft XBOX 360's FAQ page.
Hi. Here is how to get your remote out of safe mode.
1. Connect your remote to the computer. 2. Launch the Harmony Remote Software, and log in. 3. Click "Downloads" at the top and click "Firmware" 4. The remote will go through the firmware update. 5. Select "Yes", and click NEXT to update the remote.