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It sounds like you have the Zoom feature in the wrong mode. There should be several levels of zoom that you can cycle through with your remote. These were designed so that you can fill a 16:9 aspect screen with a 4:3 picture if you want to. You also may have the Auto Format feature turned on. Go into settings and check that first. It sounds like you should be set on 16:9. Sometimes the right and left arrow keys on the remote will cycle through the various formats.
Look up your user manual, it sounds like your zoom feature has been activated to the max. I have a Zenith backlit LCD TV and it has a zoom feature you control from your remote. You could open up your on screen menu and find the place to reset the TV to factory settings that should clear up the problem.
if you have the original remote, your right and left arrow keys adjust the size, if size changes during commercials, get into your options and turn off the auto-size option, if you don't have the original remote, you must find a universal with proper mright and left arrow buttons.
It sounds like you may have the zoom mode enabled on the TV source. A lot of HDTVs have settings for how different modes like 4:3 format source video is displayed such as Normal, Full, Wide, Zoom and Wide Zoom. Each signal input may have a different display mode and that is why DVDs look ok and TV does not. Not all TVs have that feature but most of the ones that I have dealt with do. It may also be a screen centre adjustment in the cable box or satellite receiver.
Hi Thanks for using FixYa. Please check your cable
box settings first. Sometimes the remotes have a picture size button on them,
and the in-laws could have pressed that by accident. Check the TV
settings, press Menu Button & then go to WINDOW/IMAGE SIZE. Now select
normal size. Also check the settings of the converter box (if
you are using it). The boxes also have a peculiar problem: Unless users
manually change settings from show to show, the picture from many stations
either won’t fill the screen, or it will be so big that part of the picture is
cut off by the edges of the screen. The solution is to press the “zoom” button
on the remote that comes with the converter box. That will expand the picture
so it fills the screen. If still the issue persists, then you’ll need to go to
the service menu. To go to the service menu please start with the TV off and press
mute > 1 > 8 > 2 > power the remote on. Now the TV will come on
with the menu displayed and from there you can change the settings as required. Please do rate the solution and revert for
further assistance. Thanks Rylee
If the television is connected to a cable box such as Time Warner's HD box, the picture mode can be changed by pressing the '#' on the cable box's remote keypad (where the channel numbers are). This cycles the picture between zoom, normal, and stretch which could be cause of your problem.
Are you using an HD cable or sat. box? If so then the settings on that can certainly lock out the zoom/normal feature on the TV. The way you can tell is go to another input and see of the selections are still greyed out. If not then your cable box or sat. rcvr is incorrectly set. Let me know what happens.