One of the shredder wheels is rotating and the other is not. It makes a clunking noise.
wheel won't rotates and make it noise as clunk . paper won't go thru at all. Need it to be repair or replace it. it is dm8c fellowees shedders . office or home
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From your description, experience tells me there is something jamming the mechanism. If plastic or clay coated material has been shredded, there will be residue between the grinding wheels that will require use of a utility knife and a pick to remove bit by bit. You will have to apply power periodically to rotate the mechanism and give access to new areas to be cleaned.
First, make sure you turn your power to the shredder off. Take off the top of the shredder and turn it over. Is there paper stuck between the shredding wheels? I had to carefully pull this paper out with a set of tweezers. Be careful, as the shredding wheels are very very sharp!
2 probably causes to check this 1st unplug the machine
now take the top off ,there are 2 screws underneath the front edge of the cover assessable when the door is open, and 2 on the back you will want to back the shreddr up to a table when you take off the top (the sensors and switches are all still connected so this takes the stress off of the wires) now you will need to remove the blade guards there are screws at the left and right ends of the guards, once these are removed you should have a pretty good view of the blades, look for any visible obstruction (part of a binder clip or paper clip or metal closure from an envelope for example) if this wasn't the cause try this on the side of the blades there is a fan wheel that is connected to the motor. When you turn the fan with your hand you can manually turn the blades, typically you will be able to turn it to a given point and then it will be increasingly hard to turn, you might also notice that the bar on the outer edge of the blades begins to bend at this point. These bars seem to break under fairly low stress and having one break will also produce the symptoms you described. replacing one of those is a costly repair, (cost is largely because it is very time consuming,)
you need to spray lubricant down the paper shout. the cutter wheels are dry. They make a shredder oil but you don't need that just a light what oil. wd40 is to heave. If the noise is still there then it is in the gear train and will need to br serviced.
but to much oil will make a build up of dust also it's a catchy 22