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Swan kettle not heating up

Red light comes on when switch is flicked on but is not heating up. I've had the product from new for 7 months.

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Posted on Jan 02, 2017

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SOURCE: Red light's on... but no hot water!

Just a bit of clarification; the lights and heating element are both downstream of the thermal protection ( I had mine apart and had a look). Therefore the lights would be off if the thermal protection had kicked in.
Lights on but no heat means element has a problem. Could be loose wire but more likely burnt out. If you have a tamper proof TORX bit you can take the bottom cover off and check for continuity through the element. Isolate the lights from the element so your meter is not accidentally seeing continuity through the lights.

Posted on Apr 12, 2009

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In case you are still watching this issue for a solution - I'm afraid my assessment of the company troubleshooting support and of this particular issue is that we are out of luck.
I have the same problem. Have downloaded manuals - very little information except for use...ie, don't get them wet.
I have contacted the company - they asked me for the same information I gave them in the original troubleshooting request...
We bought a new one - fortunately on sale at Target. The blinking light is the normal indication - lack of heat and boiling is the problem.
Our new pot boils on both bases...old pot clicks and then just sits there with a blinking light - the light should blink until the temp is reached.

I intend to return the old pot to Target and move on....I suspect there is a burned out coil but, it is too hard to troubleshoot and won't be able to be fixed.

I suspect that a better (more expensive) pot might have more durable coils...but, we'll see how long the new one lasts.

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Have you tried using it on a different socket outlet ? Possibly there is a problem with the wiring at this socket.
If the electricity supply "trips" at the consumer unit it is either the RCD which trips due to e.g. the base of the kettle becoming wet or alternatively the MCB tripping due to an overload which shouldn't happen unless there is a fault in the kettle.
When you got a replacement kettle presumably they replaced the base also?

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When the kettle is switched on, the light comes on...


sounds like the element has died. If it's still under warranty, take it back. If it's not under warranty, contact an electrician or appliance repair person. Unless it's an expensive kettle though, it's probably not worthwhile fixing, as elements can sometimes be as expensive as a new kettle

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Red light's on... but no hot water!


OK, inside the unit there are three items, the heating element, thermostat, and thermal fuse.What has happened is the element got too hot and the thermal fuse opened.There is no reset button.In some cases you may run across a defective heating element or thermostat but its not common.The fix would probably be replacement of the thermostat and thermal fuse.For this, you would have to contact a small appliance repair center in your area.

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