Question about Xerox DocuColor 12 Color Copier
When I purchased the copier it can copy from the glass however when sending a job to the EX12 fiery nothing prints. I get a blank document. No error codes shows up. I looked on the Xerox site for any patches for the fiery, but I don't think it is the fiery. I did a test print directly from another fiery (X12) I have available, but the test print also printed nothing. Is it my copier or is it the fiery. If it is a patch, please email me the link from Xerox. If it is the copier, please let me know the part I need to replace. Thanks!
There is no 1 part that deals with this issue i'm afraid. The copy from the glass uses all the boards in the same path that a print uses. It definately rules out the machine fault. I would guess that the machine isn't set up properly to receive these fierys. Just make sure all connections are secure, if not try other cables.
Posted on Jan 18, 2009
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Posted on Jan 02, 2017
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