I just set up my new 6939, and the dvd drive will neither read of write. I put a writeable disk in and it just buzzes intermittently for awhile - then asks for a blank disk. If I put in a written disk, such as the demo disk that came with the computer, it does the same thing.
Is the drive faulty, or might there be a setup function I haven't yet performed. Help!!!
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Please try to insert another disk for testing. If nothing works then try to check with another DVD rom for testing. If the other DVD rom not working then this is registry of windows problem If other DVD rom works then your original DVD rom is faulty.
Are both types of media that a computer can write files to such as a DVD or CD player. Some drives take RW- media to burn files to and others take RW+. See your device for the type that your system takes if you want to burn disks.
Hi saratrought, if Windows XP runs and you have read problems in CD/DVD drive try to read another disk, if any other disk work fine then you need to copy your CD/DVD info (or program) in another new disk.
Or just use Windows Explorer to try copy all data from CD/DVD disk to a New Folder in your Hard Drive and then from that location you can try to install your program, if your data don´t copy well then again i tell you that it´s your disk not your CD/DVD drive.
2 things that u have to check 1) Is your DVD disks damage so u cannot read it? 2) Is your DVD drive spoil so cannot read your DVD?
To check condition 1), u may try insert other "good" DVD to make sure your DVD drive may read it. If your DVD drive can read other DVD so this mean your current DVD disks are damage. To check condition 2), u may try load your DVD disks using other laptop. If your DVD show readable on other laptop, then this mean your current DVD drive is spoil or may have poor lens sensibility. Try to clean your DVD drive or replace a new 1 if necessary.
Let me explain some things for you to understand what happened with the dvd drive.
A laptop (or desktop) dvd writter drive is actually build around 2 separate optical systems each specialised to deal with either a cd or a dvd type of disk.
A cd has normally around 650mb - 700mb.
A dvd has normally around 4,3gb - 4,7 gb.
But both disks have the sime size. So the larger capacity disk, the dvd has higher data density as related to the disk surface. Therefore because these disks are being read using laser diodes, each diode must be tuned to a specific frequency for each type of disk. A cd is read/written by a 860 nm diode (infrared) and a dvd is read written by a 630 nm diode (red). These are separate optic subcomponents (by the way, a blue ray disk and reader is called blue ray because of the diode that is used to read them, it's on 437nm and it's emitting blue light).
If your drive will read only cd's and fail to read a dvd then it means that the coresponding optic block for dvd reading has failed. The cd optic system will continue to function as it's not linked to the dvd part.
In this situations there is little to do to save your drive so you should consider the replacement or assistance in a service center for your problem. I'm sorry as we aren't able to fix this without having to dissasemble things and use some service equipment.
Go to the device manager to insure your optical drive is in fact a DVD/RW. You should also be able to tell by looking at the front of the drive and see what it says. If it says CD Writable or DVD Rom, you cannot do it. Kind of sounds like you have a CD/RW-DVD Rom combination drive, which does not allow the burning of DVD's.
Is it not reading the disk or not playing DVD movies? If you put a DVD data disk and it reads, then the drive is fine. If it just wont play movies, youre missing a DVD decoder (such as PowerDVD). Try testing other DVD disks and post your findings.