Cartridge holder and flap are broken.

1. If you are putting in a new cartridge, make sure to remove the tape.
2. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
3. Fit the cartridge into the proper carriage.
   • The carriage with the gray latch is for the black ink cartridge (HP 56), or the optional photo cartridge (HP 58).
   • The carriage with the blue latch is for the tri-color cartridge (HP 57).
   Slide the cartridge into the carriage at a slight angle, as shown in the illustration above. When the cartridge is fully inserted into the carriage, rock it upright.
4. Hold the hinged flap of the latch out while lowering the latch.
5. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration.
6. Close the cartridge access door.
7. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.

Remove cartridges

1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
2. Press down lightly on the top of each ink cartridge latch and pull the lower section of the latch out to release the cartridge.
3. Pull the cartridge out of the print carriage and relatch the empty print carriage. The print carriage may move to the right automatically, and if the latch is up, it could be damaged.

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This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:

1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
   • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
     1. Clean the color cartridge contacts. Click here to see how.
     2. Reinsert the color cartridge into the carriage and close the blue latch.
     3. Close the printer and wait 10 to 15 seconds.
     4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
   • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
     1. Reinsert the color cartridge.
     2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
     3. Clean the black or photo cartridge contacts.
     4. Reinsert the black or photo cartridge.
     5. Close the printer and wait 10 to 15 seconds.
     6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.

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1. Turn on the unit, then open the print cartridge access door. The print carriage moves to the center of the unit. Never attempt to move the carriage by hand.
2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge.
3. Pull the cartridge out of its holder.
4. Carefully remove the protective tape from the new cartridge.
5. Reinsert the new cartridge into the carriage at a slight angle. When the cartridge is fully inserted into the carriage, rock it upright.
6. Hold the hinged flap of the latch out while lowering the latch.
7. When the latch is fully lowered release the hinged flap. It should catch under the tabs on carriage.
8. Close the cartridge access door.
9. The LCD display may indicate the cartridges need to be aligned. Load paper and press "Enter" on the front panel.Discard the alignment pages that print.

10.000x Supply error E-label cannot be read or print cartridge is
not properly installed.
10.0000 = Black print cartridge
10.0001 = Cyan print cartridge
10.0002 = Magenta print cartridge
10.0003 = Yellow print cartridge
1 Reinstall print cartridge.
2 Turn on the printer.
3 If the problem is not solved, replace the
cartridge.

Please note the printer make and model and visit any computer shop - disclose the model name there they will give you the perfect cartridge. If you know how to fit the cartridge then well but if you don't then unpack the cartridges and please remove the plastic tape from the cartridge head or it will not work, open printer cover up - notice the empty cartridge holder in the printer, there you notice black and color cartridge holder. Look to the cartridge and holder you will understand the position of the cartridge to fit, now push the lower portion of any cartridge to the holder and give a very low pressure on the top (backward pressure to fit the in the holder). Same way you fit the next cartridge. Close the printer cover down. Print any document - it will definitely print.

1. Remove your current empty cartridge from your Dell printer. Turn on your printer and lift the cover and top half of the unit. You can suspend it in place by lifting the blue plastic lever and securing it to hold up the top of the printer. At this point the ink cartridges should move to the center of the printer and be easy to access. Follow the instructions locate on your printer to remove the cartridges. You can do this by pressing on the blue tab to remove the colored cartridge or the black tab to remove the black cartridge. Once you press the tab, the cartridge cover will pop open. Carefully pull out the exposed cartridge from it’s setting. Save the empty cartridge so it can be refilled.
   Remove the sticker from the newly refilled Dell ink cartridge. Follow the directions on the opened printer to insert the cartridge. Hold the cartridge so the writing is on the top and the ink spot is on the bottom. Gently push it into the opened setting until it is securely in place. Close the cover of the cartridge holder by pressing down on it gently until it clicks into place. Remember that the black cartridge goes into the black setting and the color cartridge goes into the blue setting. Close the top of the printer. You will hear the ink cartridges move back into place.
   
2. Test your newly refilled Dell ink cartridge and load your printer with paper.Print a document so either in color or black and white (depending on the type of cartridge you had refilled). Review your printed document to make sure the color is consistent and you are pleased with the outcome.
   Repeat whenever you run out of ink.
   

The only reason for getting error "PU IN CARTRIDGE" is that the cartridge is not installed correctly. Follow these steps to reinstall the cartridge which will resolve the problem:

Note: The same step can be performed for error "photo ink in use" but if this does not resolve the issue, you can try and change the cartridge.

Installing / Replacing the BJ Cartridge Follow this procedure to replace the BJ cartridge:
1. Make sure the MultiPASS is plugged in.
2. Open the document tray.
3. Lift the document guides to open the ADF (Automatic Document Feeder).

If the ADF (Automatic Document Feeder) does not open easily, slide the document guides outward and then open the ADF (Automatic Document Feeder).
Or slide the Document Feed Lever to either the automatic or manual setting.
4. Press. If installing the BJ Cartridge for the first time, skip to step 6.

Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit. Do not touch the components shown or any metal parts since this may adversely affect operation of the unit and/or affect print quality.


The MultiPASS has an automatic protection feature that helps keep it from overheating. If the cartridge holder does not move, unplug the MultiPASS and let it cool for several minutes. Then plug it in again.
Press to move the cartridge holder.
5. Raise the blue cartridge lock lever on the cartridge holder and remove the BJ cartridge.

Caution: Discard the old BJ cartridge immediately according to the local laws and regulations for disposal of consumables.You may want to place it in a plastic bag to keep any residual ink from spilling. Spilled ink can stain any surface; protect yourself and your work area. If removing a BJ cartridge to use one of the optional BJ cartridges, be sure to store the BJ cartridge in the container provided with your MultiPASS. Otherwise the ink will dry and affect print quality.

6. Remove the new BJ cartridge from its package, then remove the orange protective cap (1) and tape (2).

Caution: Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head. Install the BJ cartridge immediately after removing the cap and tape. Spilled ink can stain any surface; protect yourself and your work area.
7. With the label facing outward, insert the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position.
8. Press .
The cartridge holder moves to its home position on the right side of the unit and begins cleaning the BJ cartridge print head. This process takes about 55 seconds.

Caution: Do not try to manually move or stop the cartridge holder since this may damage the unit.
9. Close the ADF (Automatic Document Feeder).
10. Close the document tray.
Note: If you need to unplug the MultiPASS, wait until the unit is in standby mode (date and receive mode displayed in the LCD). Otherwise the cartridge holder may not be in its home position causing the BJ cartridge to remain uncapped and dry out.

There is a small spring that holds the ink cartridge in the ink holder. You will see it stick out from the right hand side of the ink holder where the ink cartridge slides in. If that spring isn't being held to the ink holder by two plastic tabs, (I.E. the plastic tabs are broken) the printer will never recognize the cartridge. If the printer is still under warranty I would contact HP or an authorized repair center for HP. Both the black and color ink holder has this spring. I know of no way to repair this kind of breakage.

Installing new cartridge:
If you are putting in a new cartridge, make sure to remove the tape.
Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
Fit the cartridge into the proper carriage.
The carriage with the gray latch is for the black ink cartridge (HP 56), or the optional photo cartridge (HP 58).
The carriage with the blue latch is for the tri-color cartridge (HP 57).
Slide the cartridge into the carriage at a slight angle, as shown in the illustration above. When the cartridge is fully inserted into the carriage, rock it upright.
Hold the hinged flap of the latch out while lowering the latch.
When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration.
Close the cartridge access door.
The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Remove cartridges:
Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
Press down lightly on the top of each ink cartridge latch and pull the lower section of the latch out to release the cartridge.
Pull the cartridge out of the print carriage and relatch the empty print carriage. The print carriage may move to the right automatically, and if the latch is up, it could be damaged.

This is a known issue on this machine. What I do is open the printer as if replacing the cartridge and allow the cartridge holder to move to the exchange position. Then I unplug the power cable from the back and close the printer again. Keeping your finger on the power button, plug in the power cable again. Keep the button pressed for about 10 seconds, allowing the error flag to reset. Switch on again and wait for the initialise to finsh. It sometimes takes another 5 minutes for the message to disappear but it should go eventually.