Question about Brady ID PAL Thermal Label Printer

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Brady IDPal won't print - Brady ID PAL Thermal Label Printer

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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: Hi - My Brady IDPAL

Hello, this is a response from Brady's technical support team. Please try this:
The three contact pins in the printer are not making contact with the smart cell computer chip (the shiny silver pad at the bottom of each cartridge). The occurs after the printer is dropped or after shoving
cartridges in at an angle.



To remedy, remove the cartridge and look at the bottom of the cartridge opening (just above the Power button). Take tweezers or needle nose pliers and pull slightly on the pins (outward, and towards you). Please double-click and View the file below for a picture of the pins. Once these metal contacts are out far enough to make contact with the smart cell (computer chip) on the label/ribbon cartridge, the printer will know that labels are loaded.

In addition to the Insert Labels error, contacts that get pushed in can result in two other issues:
One, the printer will only print if the cartridge is pushed down
(which makes the smart cell touch the contacts).
Two, if one or two, but not all three, contacts are not all the way out, the printer may only print on half of the labels (because it is only reading some of the silver bars on the cartridge's computer chip, and narrow media activates only one or two bars, where as wide
media activates all three).

We'd be happy to help you directly if needed. Brady Technical Support at 1-800-643-8766 ortech_support@bradycorp.com. Please leave your name, and phone number or email address, if you are unable to speak to someone. Our Technical Support business hours are Monday through Friday, 6:30am to 6:30pm US Central Time.

Posted on Jun 15, 2011

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1 Answer

Print preview looks fine but just get a blank label from label mark. prints ok when not done from pc


You likely need to use Brady's software to create the label on the PC, and your PC will need the correct printer drivers to communicate with the Brady. The software and drivers should be available from Brady.

Apr 02, 2015 | Brady TLS 2200 Label Printer

1 Answer

Hi - My Brady IDPAL says it is printing, but nothing actually prints... silence. I was reading about the "insert labels" contact issue. It not that.


Hello, this is a response from Brady's technical support team. Please try this:
The three contact pins in the printer are not making contact with the smart cell computer chip (the shiny silver pad at the bottom of each cartridge). The occurs after the printer is dropped or after shoving
cartridges in at an angle.



To remedy, remove the cartridge and look at the bottom of the cartridge opening (just above the Power button). Take tweezers or needle nose pliers and pull slightly on the pins (outward, and towards you). Please double-click and View the file below for a picture of the pins. Once these metal contacts are out far enough to make contact with the smart cell (computer chip) on the label/ribbon cartridge, the printer will know that labels are loaded.

In addition to the Insert Labels error, contacts that get pushed in can result in two other issues:
One, the printer will only print if the cartridge is pushed down
(which makes the smart cell touch the contacts).
Two, if one or two, but not all three, contacts are not all the way out, the printer may only print on half of the labels (because it is only reading some of the silver bars on the cartridge's computer chip, and narrow media activates only one or two bars, where as wide
media activates all three).

We'd be happy to help you directly if needed. Brady Technical Support at 1-800-643-8766 ortech_support@bradycorp.com. Please leave your name, and phone number or email address, if you are unable to speak to someone. Our Technical Support business hours are Monday through Friday, 6:30am to 6:30pm US Central Time.

Jun 15, 2011 | Brady ID PAL Thermal Label Printer

1 Answer

I looking Print head for Brady Model 1344 please find to me .


The Brady 1344 printer is really a Datamax E4304 printer with 300dpi print head. A google search will produce numerous companies selling this printhead

Hope this helps

May 15, 2011 | Brady 1344 Thermal Label Printer

1 Answer

My Brady LabPal label printer seems to be printing labels that are not very bold and, in fact, the numbers are often only half printed. Do I need to change the ink cartridge within it, or what is the...


I have label cartridge in but it doesn't print, just says "insert labels". I have tried many times to take cartridge out, and reinsert, but it won't do anything.

Jul 01, 2010 | Brady LAB PAL Thermal Label Printer

3 Answers

I have a Brady ID PAL label maker, I was printing labels and the printer stopped working< I thought it was because the cartridge was low so I replaced the cartridge and it still does nothing, I can hear...


I had the same problem. I opened up the unit and found that the small drive gear had lifted up on the shaft and was no longer engaging the other gear. I could have probably noticed this from the battery compartment. I pushed it back down and now the unit works fine.

Mar 10, 2010 | Brady ID PAL Thermal Label Printer

1 Answer

Brady 300 mvp displays "Ribbon in" warning. Whats does this mean?


I've got the same issue. This means the brady machine is configured for direct thermal transfer (no labels in the machine). Press setup, use the - and + buttons to scroll to direct transfer. Again, press select and again use the plus or minus button to select thermal transfer (labels in the machine).
I must say that the setup menu is tricky. If a password is needed, that's another story. Not impossible, but you have to know how to use the label maker, which I don't . I'm unable to remove the flashing errror message.
http://www.zebra.com/content/dam/zebra/manuals/en-us/printer/z-rzseries-ug-en.pdf

Dec 21, 2009 | Brady Office Equipment & Supplies

5 Answers

Printer does not work


There are 3 electrical contact wires in the cartridge cavity above the POWER button. The cartridges have a conductive surface that "shorts" a pair of these contacts depending on the cartidge. Make sure the conductive surface on the cartridge is clean and is making good contact with the contacts.

Nov 16, 2008 | Brady ID PAL Thermal Label Printer

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