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Hi, If the self-cleaning operation on your double oven will not work, make sure the oven clock on the upper oven shows the correct time of day. In addition, Make sure the Lock Lever is in the cleaning position, pushed all the way to the right on the top oven. If a delayed start time has been programmed, that may be the cause of the cleaning cycle not beginning right away.
If your Thermador was manufactured between 2004 and 2007, this may be due to a recall issue. I kept getting this error on my Thermador wall oven when I would run the self-cleaning feature, and when heating it over 375 degrees. After doing some research, I discovered that my oven was recalled. Apparently there are gaps in the insulation which could cause a fire. You can find out more on the Thermador website: http://www.thermador.com/safety-notices/7_oven-safety-recall-notice-expanded