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I cannot get my new HP All In One J6480 to receive a FAX

I can send a FAX out but cannot receive one. the error msg on the All in One's screen is 'phone off the hook'

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This is for projectors, not copier/faxes.

Posted on Dec 23, 2009

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1 Answer

Fax reception fails


Hello Dear,

The error message 242 appears in HP Photomart C7180, when the remote machine (the fax machine at Fax Sender side), is having problem, and it is trying to receive fax instead of sending. So actually both these machines try to receive the fax at the same time.
On many fax machines it is possible to accediently initiate the fax reception when:
1. The paper is not loaded in the machine
2. Or The paper is not correctly loaded.

You may contact the fax sender to check the above things. There is absolutely no problem with machine at your end.

Thanks

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1 Answer

I can send a fax but can't receive a fax.


Hey. Try to plug only your line in the fax machine. Test if you can received. There may be a conflict between these machine.

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1 Answer

HP J6480 fax memory full


A reader posted the way for me to do it. I needed to go into the menu and click on the tools bar. Then I right arrow tabbed to get to the fax section. Then right arrow tabbed to get to the memory section. Then right arrowed to get to the clear memory location. Then pressed okay

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1 Answer

Error message on my Hp Officejet J6480-Fax log full


Press the Setup button (c01361401.gif ).
  1. Press the Right arrow button (c01185072.jpg ) until Tools displays on the control panel, and then press OK .
  2. Press the Right arrow button (c01185072.jpg ) until Fax Log displays on the control panel, and then press OK .
  3. Press the Right arrow button (c01185072.jpg ) until Clear Fax Log displays on the control panel, and then press OK . A message that says the fax memory is clear displays on the control panel.
  4. Press the Cancel button (c01235250.gif ) to exit.
Hope this helps

Feb 23, 2009 | Digital Products Hewlett Packard OfficeJet...

2 Answers

Error is fax full cannot send or receive. Please help !! Hp J6480


I have not found the answer to this in the manual however, you may solve the problem in the following steps:

1. From the Setup menu, choose #6 Tools
2. Choose #6 Clear fax log

Problem solved! Hope you found this answer helpful.
sg

Feb 18, 2009 | Digital Products Hewlett Packard OfficeJet...

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HP J6480 Fax Problems both Sending and Receiving...


Comcast is lying to you. Fax machines are ANALOG devices and will not work reliably on DIGITAL phone lines.

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1 Answer

Recently purchased a J6480 All in one. The fax function stopped working and the message was "Fax Log Full" cannot send or receive. How do I fix it? K. Kirschner ksk62@comcast.net


recently purchased a J6480 All in one. The fax function stopped working and the message was "Fax Log Full" cannot send or receive. How do I fix it?
K. Kirschner ksk62@comcast.net`1q```````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

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1 Answer

Check Scan Platform


Once run the fax setup wizard from the HP Director and then try to send the fax again.

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