Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

1 Answer

My dyson d14 animal keeps cutting in and out. When it's on, the hole above where the filter is, keeps making a loud suction noise and it won't clean up hair and dirt.

The filter was recently cleaned and also the rotating brush, but since then it hasn't been cleaning as well. I turn it on, for a few seconds it will work, then a loud suction noise coming from on top of where the filter is keeps happening. I've turned it on and off, opened the filter and reclosed it, but it's still happening.

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  • 36 Answers

Vacuum Cleaners require AIr-Flow. Your machine is not getting any air-flow. The noise you hear is a valve opening up to prevent your machine from overheating and burning out the motor.
You probably have an obstruction somewhere in the machine. Dysons are kind of known for that in the vacuum cleaner world.
Check all air channels and clean them out. If that fixes the problem you still might have issues that caused it to clog up.

I posted the part second because it takes 24 hours to complete it.
Be sure you wash your Washable Pre-filter. It needs to dry for 24 hours. Never put it back in the machine wet.

Once it is completely dry reinstall the pre-filter and your machine should be back to normal operating functions.

Let me know f this helps.

Posted on Dec 31, 2012

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chrispurs1
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SOURCE: Dyson DC 14 animal bagless--unable to use wand

Hi.

Try these tests & tell me the results.

Remove the hose & wand completely from the machine it unclips at the bottom of the back.

Leave handle in full upright position & switch on do you still get the sound of something blocked ?

If yes remove the (U) shaped inspection port again at bottom back of machine now repeat last test what happens ?

Please reply with your answers.

http://dysonmanuals.llc.nu/index.htm

Chris.

Posted on May 18, 2008

galati2k
  • 281 Answers

SOURCE: Hair on top of washable filter

your animals are shedding.if you have pets then you will have to clean the filters more often depending on how much their shedding.its probably a good idea to clean the filters after each use if your getting that much hair.you might want to turn the vacuum over and clean the brush roller and the underside because the static electricity from the hair will cause it to cling to the under carriage

Posted on Apr 09, 2009

  • 389 Answers

SOURCE: hair on top of washable filter on d14 animal

One way or another, dirty air is by-passing the cyclone. Check that all the seals are undamaged and in place, especially the big black ring at the bottom of the yellow bit inside the clear bin.  Also check that the bin base closes tight after you've emptied it.
If this doesn't help, please post a response and I'll try again.  If it does help, please remember to rate me!

Posted on Apr 21, 2009

  • 58 Answers

SOURCE: brush bar does not turn & makes a loud noise

You need to clean your roller and replace the clutch assembly that drives the belts. poorly designed vacuum with many flaws.

Posted on May 29, 2009

Milleniumboy
  • 106 Answers

SOURCE: My Dyson CDC14 Animal just started making a wierd

Hello,

Something could be jammed, or not rotating freely, maybe an improper alignment with the brushes, or a blocakage within them. Try to re adjust the brushes :)

Posted on Jan 30, 2010

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1 Answer

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Hi Ismaias, it's Jack at Dyson.

The issue you're describing sounds unusual. If you think the noise coming from the cleaner head and brush bar is excessively loud, you might like to follow the steps shown in the video below to make sure nothing is jamming or obstructing the brush bar:


If you're confident there are no obstructions, but your machine is still sounding much louder than it should be, please do not continue to use your machine. At this point, it would be best to contact the Dyson Customer Helpline directly so we can provide further assistance. If a repair or a replacement part is needed, we can also confirm if this is covered under your Dyson warranty.

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Hi there Coire, it's Jack at Dyson.

The valve you've described is the suction relief valve. This will open when something is restricting airflow through the vacuum cleaner.

In normal use, we recommend washing both filters at least once a month, as shown in the video above. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely somewhere warm before replacing them in the machine.

If you find this doesn't resolve the issue it's likely your machine has a blockage - to locate and remove this, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

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Hi there,

I'm sorry to hear you're having difficulties with your DC17. If the machine is making an unusual noise, and you can smell burning, I'd advise you not to run it again, and to contact us directly so we can provide further assistance. You can call our Helpline free on 1-866-693-9766 - or if you email your contact details to askdysonUS@dyson.com, someone will be in touch as soon as possible to help.

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The Dyson DC14 previously had suction through the bottom, but not through the wand. Now, it has no suction through either, the brushroll is not turning, and within a few seconds of turning it on,it reverts...


Hi there,

Sorry to hear you're having difficulties with your DC14. From what you've described, it sounds like your cleaner may have a blockage. These are easy to locate and remove. Please follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

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This should resolve your issue. However, if you've followed the steps shown above and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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Hi there,

Sorry to hear you're having a problem with your DC17. If it's making a loud noise, it's a good idea to check the cleaner for blockages. The Support section of our website features a step-by-step guide which shows the easiest way to do this:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL


The filter may also need washing - you can see the correct way to do this in our video guide:

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

If you've followed these steps and the cleaner is still making a loud noise, please get in touch with us free on 1866MYDYSON. One of our experts will be happy to run through some troubleshooting over the phone, and provide the assistance you need.

Kind regards,

Jack
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