Question about Creative Labs 70SB038000000 SB0380 Audigy 4 Pro PCI Internal Drive + Enternal I/O Hub Retail Sound Card

1 Answer

Soundblaster Audigy 4 pro the setup says cannot detect audio devices

I've reinstalled my windows and when I wanted to install the audio card I got the error "setup cannot detect a supported product on your pc...". The driver is up-to-date, if I try to install manually I can get only the internal card to work, without the external hub + all the programs. If it was a way to skip card detection I think it will work. Please help, thx in advance.

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  • Gheorghe Cojoc Jan 06, 2013

    I will buy another card but i wanted to know if someone on this world knows what's the problem... cuz i tried it on other pc's with different OS and it says the same message + neither device manager sees the card.

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Re-seat the card, or use Troubleshooting mode / compatibility mode by right clicking on setup. You may even have to roll back the OS if you changed it, or get an new compatible card.

Posted on Jan 01, 2013

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Posted on Jan 02, 2017

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byteguy
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SOURCE: just reinstalled windows xp and

You could have a ghost device in the system. Remove the card and start the computer in safe mode. Look at the device manager to see if there are any sound devices detected. If so, delete them. Now install the card and let Windows detect it. You probably left the card in the machine when reinstalling the O/S. You shouldn't have any peripheral devices hooked up when doing a reinstall of Windows XP.

Posted on Sep 26, 2010

  • 46 Answers

SOURCE: i have a sound blaster

You did not mention the new computer model but I suspect it may have an onboard audio card.You'll need to go into bios and DISABLE the onboard sound card.Reboot and it should see your new card.Hope that helps

Posted on Apr 27, 2011

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