Question about Garmin StreetPilot 2720 GPS Receiver

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Garmin 2720 touchscreen won't work, must use remote control.

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  • mimparato Jan 25, 2009

    I=The screen seems to be working again, so based on the intermittent nature of the failure, am using high-tech pressure applying devices ( rubberbands ) to tightly hold the connector terminal/cord to the contacts at the back of the unit. It has been working fine for the4 past few days. This terminal always slides out of its shoe, it is either poor design or I am missing a part that retains it.

  • Cntkeepne1 Apr 12, 2009

    I have Garmin 2720 and the touchscreen stopped working recently, or shall I say, work's when it want's to. I've found that when I hold the menu and speak button's simultaneously that the touch screen works fine, I can calibrate it and everything. However as soon as I let go I get nothing but a click again. Next I tried holding the map and menu button's simultaneously and the whole system reset. The touchscreen still does not work, in fact now it doesn't even work when I hold the menu and speak buttons. I can't set up the device because the touch screen doesn't work and now it's even more useless than it was before. I feel that it is highway robbery to charge $250.00 to have Garmin fix the touch screen when I can buy a new 2620 for less than $200.00 or a new Nuvi for that price that has more features. I am extremely dissapointed in the Garmin Company and feel like I have been robbed and ripped off. It is absolutaley rediculous to pay the hundred's of dollars I paid and then have to drop another $250.00 to fix something that I feel should have at least given me 5-6 years of service. I guess I paid $200+ dollars a year for it new and now I'm supposed to pay another $250.00 to keep it running for another year.

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I'll start with a comment I made on another post:

The touch screen is made up of several layers. A thin plastic layer, a micro thin metal layer, microdots for insulators, another ultra thin metal layer, and a final plastic layer. All of these layers amount to the thickness of a sheet of paper. This whole stack is bonded to a thin sheet of glass and placed over the actual TFT display.

It's amazing that you can see through all these layers and only lose 20% of the light. What's not so amazing is that those thin metal layers are prone to damage. I've seen several with no apparent damage that didn't work, and several with visible scratches that worked fine.

I usually start by installing (or reinstalling) v7.2 firmware and then attempt to recalibrate the screen, sometimes that works. Next I would try re-seating the 4 conductor touch screen pigtail in it's ZIF socket nestled between the big white wires on the display assembly. The last resort is to buy a broken 2600 or 2700 series Garmin and salvage the touch screen. Actually the real last resort is to have Garmin fix it for a flat $250. Good luck.

Posted on Jan 24, 2009

  • robertmic510 Feb 20, 2011

    i called gamin the other day and they said 80 bucks($)

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I have nuvi 700 series and 300 series displays for sale starting at $39.00 email john_jackson@handheldclassics.com

Posted on Mar 15, 2009

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SOURCE: Touchscreen stopped working

Some where else in this site it said to hold the menu and map button while powering it on. I did that and it fixed my touchscreen problem, however I did loose all data, but I have that saved on my PC.

Posted on Jun 12, 2008

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Some where else in this site it said to hold the menu and map button while powering it on. I did that and it fixed my touchscreen problem, however I did loose all data, but I have that saved on my PC.

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