Question about Singer CE-200 Quantum Futura Computerized Sewing Machine
The software is installed on Windows 7 Pro and the machine was working well. When I wanted to use it again after not using it for a few days, an error box popped up stating "Connection error. Check that the usb cable is connected and turn on the machine". The machine was turned on. Any ideas? The machine is old so is it possible that I need to replace the usb port on the embroidery machine? I've tried all options; and uninstalled and re-installed the software a million times.
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Posted on Jan 02, 2017
I received an email back from Singer stating that it is not possible at this time to load the Futura software on a 64-bit system using Vista. I have emailed to ask whether it would load if the OS were XP, but I haven't heard back yet.
They said that they were working on finding a fix for this, but they aren't sure that they will since it's a hardware problem.
Posted on Mar 09, 2009
So here's what I did and it worked for me. Somehow the WinDriver that is on the software is uninstalling itself and needs to be listed with the drivers for Jungo for this software to work. I installed the software when I first got the machine with no problems, then suddenly I couldn't open it and was receiving the same connection error. When you go to http://www.futura-support.com/faq/machine.htm#2 to install the drivers, you'll notice their screen shot shows both the CLEM driver and the WinDriver. Check your machine following their instructions to see if you have both listed under the Jungo driver. If not, go to http://www.jungo.com/st/windriver_usb_pci_driver_development_software.html and select the link under "Available WinDriver Toolkits" for your operating systems (I selected WinDriver USB for Windows). It asks a bunch of questions which I didn't know the answer to so I selected "other" on almost everything then entered "NA"or "?" for the other description. Select Download now and it will need to restart your computer. Once done, I looked at the device manager again and now WinDriver is listed under Jungo and CLEM and the software opens, no problems.
This will at least temporarily solve the issue, however, it's a free trial which means the download will expire at some point. Good news is, the windriver is on the futura disk, I just don't know why it's not installing or staying on the machine. I am sending all of this to Singer to figure out what they're missing in the installation files and hopefully get a fix permanently.
Posted on Mar 13, 2009
My experience follows: If operating system is Windows Vista go to Singer Futura web site and down load a patch. Make sure you read and get the right one...This worked for me on one computer operating Vista...However, my laptop that is operating on Windows 7 and doesnt have the patch yet...from what I have read it is in the works waiting to be approved by Microsoft - Very Frustrating!
Posted on Jan 01, 2010
newtosinger, you got a very strange answer. Updates with 64bit Vista/XP and Windows 7 platforms support will be released for all Futura models, just due to higher demand updates for newer machine models are released first. So far updates exist for models ce150/250/350 and ses1000/2000. In a few days will be released an update for ce100/200 that use software 126.96.36.199-188.8.131.52. After that will be released an update for older software versions Futura 1.0.0.x (ce100) and 2.0.0.x (ce200/200E)
Posted on Jan 22, 2010
It depends on your software version. The list of supported formats could be found in the manual, on Futura support site or checked right through the sofware menu (File->Open, File->Save as)
Posted on May 02, 2010
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