Question about Xerox CopyCentre C20 Black and White Copier

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Xerox copycentre c20 paper jam in 2 how do i get it out please

I have a Xerox copycentre c20 and it has a paper jamin number 2, how do i get the paper out.

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  • spidersmartj Apr 22, 2009

    I bought Xerox C20 about a year ago and now out of warranty (90 days). Paper jams occurred once every other week (pretty heavy usage). We were able to take out the torn paper and it worked all right, but this time even after we took out all that is visible, it still says the same errror. The locaion of the paper jam is pointing to the top path location.



    Any idea how to fix it?

  • Anonymous Mar 24, 2014

    Xerox copycentre 238

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  • Master
  • 2,072 Answers

Unplug the machine, open the right door. Get a phillips screwdriver.
Look on the upper portion of the paper path, you will see an assembly with yellow waning stickers that say HOT. There are 4 silver screws on that fuser assembly. Remove those screws, and unplug the white connector. Pull back toward yourself to remove the fuser.
Lay it down and remove 2 silver phillips screws , it will open up and you can remove the paper. Make sure the machine has been off for a half an hour or so, It is hot. Take a good look at the black aluminum coated roller on top. See if it looks smooth and clean, If it has a lot of toner built up on it, you will have to repalce the fuser or it will continue to jam and give you ghost ( light reprinted) images up and down your page.
Also the M20 does not handle large black ares on a page such as a picture or magasing cover being copied. Largs solid areas tend to stick to that heat roller. If you do copy a photo, try and allow about 2 inches on the top of white. Just move your original down on the glass about 2 inches from the edge. 2 inches to tie right of the edge of the glass.

Posted on Jan 18, 2009

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