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Re: Xerox copycentre c20 paper jam in 2 how do i get it...
Unplug the machine, open the right door. Get a phillips screwdriver. Look on the upper portion of the paper path, you will see an assembly with yellow waning stickers that say HOT. There are 4 silver screws on that fuser assembly. Remove those screws, and unplug the white connector. Pull back toward yourself to remove the fuser. Lay it down and remove 2 silver phillips screws , it will open up and you can remove the paper. Make sure the machine has been off for a half an hour or so, It is hot. Take a good look at the black aluminum coated roller on top. See if it looks smooth and clean, If it has a lot of toner built up on it, you will have to repalce the fuser or it will continue to jam and give you ghost ( light reprinted) images up and down your page. Also the M20 does not handle large black ares on a page such as a picture or magasing cover being copied. Largs solid areas tend to stick to that heat roller. If you do copy a photo, try and allow about 2 inches on the top of white. Just move your original down on the glass about 2 inches from the edge. 2 inches to tie right of the edge of the glass.
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the paper size detector may not detect the original size of the document check the paper tray indicator light on the panel and make sure the direction is the same with the original document onthe glass
You have something on your "**** glass", the narrow piece of glass that the scanner "looks" through during adf use. Get some window cleaner or rubbing alcohol and clean it with a damp cloth. Often, it's correction fluid (Liquid Paper). A little dot is all it takes because the paper is traveling across the dot, effectively drawing a line down the length of the page.
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Press,,,,, Menu #1934 . What you may want to try first is to do what is called the Shading adjustment. That calibrates the scanner. It would be found in the maintenance menu after you enter diagnostics. You must place 5 pieces of white paper on the glass before you perform the adjustment. There really is no way to increase the amount of toner concentration on that machine. You may very well have a defective ink cartridge. That is not uncommon on the C20. There is a metering blade in the toner cartridge that often times does not allow enough ink to be applied to the toner roller.
hello sir; you said this one is brand new, did you follow the installation instruction, no matter what, just di it again,
1, press "menu" ,
2, press up/down arrow keys until"new drum" display
3, press "mode/enter"
4, when you see"new drum unit?" press "1" to select "yes"
5, turn power off and on .
Yep, easy fix. Look into the area where your copies come out, between the paper try and scanner. look towards the upper back and you will see a flag sensor, about 2 inches wide and 1 inch in height. It has come out of the 2 clips it snaps into. Carefuly move it around until you line it up properly then snap it back into the clips it mounts to. You may have to gently squeeze those clips together to hold the flag in place.
That is your problem. Easy one to resolve.