Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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How do I fix clutch

Cleaned all filter and checked no blockage. Brush not rotating so not picking up on general vacuuming. Sucking up OK on extension hose. If this sounds like clutch problem how do I fix it please. Craig

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6ya6ya
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Posted on Jan 02, 2017

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Agent Don
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SOURCE: Not sucking up

http://www.geeksquad.fixya.com/ThreadView.aspx?prdid=34218&thid=565461
Not sucking up
Posted by Smudge935 on May 02, 2008
Hi, I have a Dyson DC05 and initially it sucks up ok then stops. On investigation the dust particles are ending up in the pre-motor filter instead of the canister.
I have checked for blockages, and cleaned filters. Any ideas????


Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
Something is blocking the path of the dirt to the canister and it should not be going directly to the motor filter (diverter valve) that is supposed to be a backup just in case. So that the motor does not burn up, please check with you local vacuum cleaner dealer for a schematic or a product breakdown.

So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.dyson.com/homepage.asp
Contact Us
1-866-MY-DYSON
(1-866-693-9766)

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Posted on May 02, 2008

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chrispurs1
  • 372 Answers

SOURCE: suction hose not picking up

Hi.

You have blockages in the hose & wand remove these from machine & clean them out.
Check (U) shaped inspection port bottom back of machine usually has A pen wedged in there,

http://dysonmanuals.llc.nu/index.htm

Posted on May 18, 2008

  • 1 Answer

SOURCE: There is no suction from

I have exactly the same problem!
i think it is something to do with the transfer hose that changes the suction from the hose to the brushes ( it is at the bottom left of the machine as you look at it from the front!

Posted on Sep 16, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Power head does not work

    Hi there,

    Sorry to hear you're having difficulties using the turbinehead on your DC14. If you've checked the hose for blockages, the issue may lie with the turbinehead itself. The following guide shows how to dismantle it and check for obstructions:

    http://www.dyson.com/support/help.asp?article=879&product=DC14-ANIMAL_US

    Hopefully this should resolve the issue. However, if you're still concerned, please get in touch with us directly so one of our experts can run though some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 10, 2011

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    Remove the bottom brush plate to check the belt. If the belt is intact and spins the brush when operating the vacuum, and your sure there is no blockage (need to check several tubes), the clutch assembly may be worn. The motor drives the brush via the clutch assembly. The clutch assy. is connected to the brush by the belt.
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    Hi Linda,

    I am sorry to hear you are having difficulty with your DC39 brush bar. The brush bar on your machine is air driven. Generally, if the brush bar stops rotating it is due to an obstruction that is preventing air flow. Please visit the appropriate link below for step by step instructions on locating and removing a blockage from your machine.

    US:

    http://www.dyson.com/support/dc39/dc39-animal/diagnosis-root-menu/performance-flo-extension-tube-suction-check-dc39

    UK:

    http://www.dyson.co.uk/support/dc39/dc39-multi-floor/machine-is-not-working/dc39-check-extension-tube

    We also recommend inspecting the brush bar to ensure it is free of any debris and washing your filters. If for any reason the recommended trouble shooting does not fully resolve the problem please contact our Helpline to speak with an expert.

    US - 1-866-693-9766 or UK - 0800 298 0298

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    Hi there, it's Jack at Dyson.
    I'm sorry to hear you're having difficulty with your DC05. If the brush bar isn't rotating correctly this could be due to a blockage, or because the filter needs a wash. To locate and clear any obstructions please follow the steps shown in our Support guide:

    http://www.dyson.co.uk/support/dc05/dc05-plus-turbobrush/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no1/next/check-the-wand-handle

    The filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely before replacing it.
    This should resolve the issue, but if you find the brush bar is still stalling after you've run through these checks please get in touch with us directly so we can help further. You can reach our freephone UK customer Helpline on 0800 298 0298 from 7am-10pm daily.
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    Floor level brush stopped rotating after it caught


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    Suction not working


    Hi,

    Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.

    Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller.
    Remove hair from brush roll using scissors.

    Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.

    Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps.
    Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.

    If its stiff to rotate you will need new roller.

    Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.

    Now check the long flexi hose & metal wand for any obstructions.

    If after all this machine is still not working correctly go to this site http://dysonmanuals.llc.nu/

    On this site you will find Dyson service manuals covering poor suction, clutch,motor, etc.

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    Manuals are available to replace belts & remove the clutch from this site http://dysonmanuals.llc.nu/index.htm

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