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you have to reset the tonner counter and the drum ..and after that try again ...you will also have to empty the memory so to be able to take jobs ..Im not sure about the reseting procedure..but try to shut it down ..than unplug ...plug it back and press the power button and keep it pressed until it beeps ..will be about 15 seconds or so ..If this will not work ..take a look in the manual and see if they explain the exact procedure.. For other similar models you have to open the front door to get it into service mode..than from the service mode with the arrow select reset ..than one by one reset all ...toner counter ..drum ..and waste tank ..after that will do ..
For the toner you will have message that you need exchange it. How many copies do you have? (press COPY key by the display and hold until the no of copies is displayed) Where does the paper jams? ( on drum, on fixing roller, in cassete, in doc. feeder,...) try to clean the pickup, feed and separation rollers
Was the copier working fine before you changed the cartridge? If so I think your cartridge is the problem. If it started making blank copies right after you changed it. If this is not the case the first thing I would say is it is not the drum. Try opening and closing the right side door. There are contacts in the door that will cause blank copies. I have had several customers do this and it fixed the problem. You can also try pulling out the toner and then pull the drum unit partially out and re-seat it. Then re-install the toner.
That indicates you need to replace the drum cartridge. It's been a
while since I supported those products, but I believe the cartridge is
in the bottom of the device. Make sure you remove the toner cartridge
before tipping it over or you'll have a mess to clean up and won't be
able to remove the drum.
Once you replace the drum, you need to reset
In most cases I would start with the drum/toner cartridge. Sounds like one of them is locked up! If you have a spare cartridge for either, try replacing it. Toner cartridges will lock up if the have been exposed to high heat conditions. Drum cartridges will flip the drum blade and usually give you a noise plus balck or very dirt copies, so I would look at the oner cartrige first. Remove it and see if you can turn any of the gears by hand. Good luck! Oh, and make sure you have either unit over a drop cloth or paper or something other than your nice white/tan carpet, cause they will both drop toner on you!
if the paper is coming out blank then there is a problem with the Primary transfer.
this is located on top of the drum, it is a thin wire that charges up to make the copies, it may be broken not sitting correctly or bad.
take out the drum and look for a thin wire that is on the top of the drum,if you cannot find it replace the drum