Question about Philips VOIP3212 IP Wireless Phone

3 Answers

Philips 321 voip problem

Can not call out on the phone or hear on the phone if someone calls in

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

Based on your brief description, possibilities are:

  • if it is an existing setup and has worked before and just failed recently, contact the firm that provides the VoIP telephone services;
  • if it is a new installation, make use of the manual that Ekse has provided and redo the settings/configuration;
  • of particular interest wold be the router configurations.
Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 19, 2009

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  • Master
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Hi!
Check all the cables that they are properly connected. Also, if your system has hp devices attached and their device software & drivers installed, they will conflict with the philips 321 voiip system. Try uninstalling hp software & then use philips voip phone and you will be able to use the phone correctly...

Thanks
Rylee

Posted on Jan 19, 2009

  • Rylee Smith
    Rylee Smith Jan 19, 2009

    And, if you are not using hp products then you've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call.

    Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first.

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  • Philips Master
  • 13,433 Answers

If you are using this phone with skype and you can't call out and you can't hear when someone calls out, the skype isn't configured properly to use the philips 321.

http://www.p4c.philips.com/files/v/voip3211s_79/voip3211s_79_dfu_eng.pdf

User manual available on above link.

Posted on Jan 19, 2009

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