Question about Norton Internet Security 2005 (37648246941) for PC

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No Internet Connection after Installing Norton 360

My dad recently upgrade my mom's computer from Norton Internet Security to Norton 360. The installation and setup FORCE the customer to uninstall Windows Defender. I followed all the steps, and the last connection to the Internet was when Norton 360 downloaded Live Update. After the computer rebooted, I could NOT activate Norton 360 and there was no connection to the Internet. I even tried turning off the Norton product for 15 minutes, but no go. Finally, I uninstalled Norton 360 so I can get on the Internet. What is the solution to this problem so I can get Norton 360 Installed, set up, activated, and go about my business online?

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  • flyboy963 Feb 06, 2009

    I have the same problem. However, even after uninstalling Norton 360 I had no internet connection. I had to go to Start\All Programs\Accessories\System Tools\System Restort and select a date 'before' the Norton 360 install. At least I got Internet back. Note: Norton-Symantec support via phone is non-existent; it keeps saying 'Go to Internet' for support and to get a 'priority response number'; useless with no Internet connection. I will now press for my money back.

  • drsurfer Oct 01, 2009

    Use the removal Tool and take 360 out. I had to reformat my entire 320 gig HD and reload Vista to get my Internet connection back. Symantec refunded my money, techs useless. The initial upgrade to version 3 never worked. Symantec had to access my computer remotely and claimed they fixed it at the beginning. I could not even reboot.. computer became unstable. No reason for such poorly written junk.


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I had same problem. I went to Start\All Programs\Accessories\System Tools\System Restore. I picked date before which Norton 360 was installed. It got my internet connection back. I'm not even going to try Norton anymore. Time better spent trying to get my money back.

Posted on Feb 06, 2009

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Just had the same problem. Here's the thing: DO NOT REMOVE NORTON USING ANY OTHER MEANS than using the Norton Removal Tool downloaded from their website. I don't know why tech support does not seem to know this, but they don't. And they keep telling people to use Uninstall Programs, which f's everything up.cff7978e-05e6-4d8b-96af-99d525642c811.03.01

Posted on Sep 11, 2010

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I have a similar problem. I tried to upgrade Norton 360 to V3 (I had V2) and when it starts to upgrade it uninstalls the current version. During the uninstall it deleted all my connectivity, i.e., the computer doesn't recognize that I have an ethernet nor wireless adaptor and won't connect to the internet. After installng V3 the connectivity did not return. I had to restore the computer to a previous date, which restored connectivty but did not restore Norton 360. So I have connectivity without protection. I have tried numerous solutions without success. My next step is to reformat the drive and start all over (what a pain). If any one has a new suggestion please let me know.

Posted on Jan 24, 2010

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Some messing up taken place with the registery now use some good registry software to deal with it..


Posted on Jan 18, 2009

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The best thing to do is upgrade to Norton 360. V4.0.. I had problems with my 2005 Norton , too. For the price of $70.00 which allows you to install it on three different computers , you can't beat the price if you get two friends to split the total cost . That would be less than $25.00 each for a year of protection . And the new Norton 360 is the best I've seen so far . I stand behind it 100% .

May 12, 2010 | Norton Internet Security 2005...

1 Answer

On 11/12/09 I purchased Norton Internet Security 2010 2-year Upgrade. The order number is 783731853. I get an on screen message stating that my antivirus has expired. Could you help me load this software?...


Thank you for using
FixYa for your problem

Not sure why have asked the question here, You must contact The software supplier directly - call the Norton Customer Center

Please rate our solutions and if you still have problems please call back for more ideas to help you

Richard Scott
Technical Support
New Zealand

Dec 01, 2009 | Computers & Internet

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Symantec Client Firewall is blocking my Internet connection

I would recommend disabling the Norton firewall portion of the software, keep it's antivirus side if you wish, and use Windows Firewall for best compatibility.

Jul 15, 2009 | Norton Internet Security 2005...

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Installing norton anti-virus without internet connection

Yes it is possible.
To install full version you need either to purchase a disk or to purchase the download from Symantech.

If you have purchased the download or if you want to install the trial version download, just copy the install file onto an usb memory stick.

Plug the memory stick with norton install file onto your computer with no internet and run the installer from usb stick.

This will install norton with no need for the Internet.

If you buy nortom full version you may need to validate installation by phone, but that is not complicate.

You can download Norton from one of the websites below:

Norton AntiVirus for Windows 2000/XP/Vista

Norton AntiVirus 2009 - Free software downloads

Feb 28, 2009 | Norton Internet Security 2005...

1 Answer

Have just installed norton 360 not purchased from norton .now cannot access my previous account please help.

when you say youve purchased norton 360 not from norton, you mean retail right? if you still remember your account details and still you cant access it, pls try to revert to the old norton for you to access your account and do an upgrade to your norton. you dont have to uninstall it because youre using n360 which automatically does this for you.

Nov 30, 2008 | Norton Internet Security 2005...

1 Answer

I am having trouble downloading norton 360 2.0 version

hi giles

can you specify what error message did you get?

are you using dial up or broadband?

downloading isnt that hard but if this still gives some problems, you can always call symantec support and state to them that you will order a FREE cd because you are having problems downloading.

you are upgrading from NIS08 to n360 right?

have you checked if your computer supports the system requirements of n360?

upgrading usually have some problems but more or less, if you use the cd, the problem will be gone.

Aug 05, 2008 | Norton Internet Security 2005...

2 Answers

Norton 360

You should contact the company directly as they will need to help you get this working. They are the only ones with the serial keys. If you would like a more inexpensive option try AVG Free.
If you like the software you can purchase Internet Security. I like AVG much better then norton personally, but since you have already paid for it contact them.
Thanks and good luck,

Jun 24, 2008 | Norton Internet Security 2005...

3 Answers

Norton Internet Security is blocking my Internet connection

is your modem or internet connectivity allowed by the Norton Internet Security Firwall.

Jun 16, 2008 | Norton Internet Security 2005...

4 Answers

Norton 360

i need to download norton 360, my computer crashed and need to installed.

Dec 15, 2007 | Norton Internet Security 2005...

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