Question about Casio Exilim EX-S500 Digital Camera

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EX-S500 lens stuck closed.

Hi. My EX-S500 lens is stuck closed. It makes a grinding noise and tries to move but cannot open. This happened once before and some shaking and multiple tries unstuck it. Now it seems hopeless. What can I do?
Gareth
Lens is jamed i0n an angle in the partially closed position.

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  • Casio Master
  • 13,433 Answers

The lens gears are possibly stuck, try tapping it on the sides, you could attempt to help to lens with your fingers but carefully. as it is a fragile camera.

If noting helps the camera will need to be taken apart same with the lens and put back together, you can get a free repair estimate from www.advancecamera.com/repair

Posted on Jan 18, 2009

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EX-S500 lens stuck closed.


If you camera is in warranty then I recommend you contact the manufacturer for an RMA so that you may return it for repair.
All digital cameras selling for under $500 have a failure/problem rate higher than what most of us consider acceptable. If you are outside the manufacturers warranty but you have a retailers extended warranty then contact them. (I believe that extended warranties rarely provide a good return on investment. However, for digital cameras my experience shows a better investment because of the rate of failures with prolonged ownership...I have no vested interest in extended warranties.)
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