Question about Casio Exilim EX-S500 Digital Camera

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My Casio Exilim Digital Camera S500 Would Not Turn On

The lens may have been forced closed by accident and is jamed hard on an angle. It is not properly closed. What do I need to do?

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I had this same problem and thought it was the battery. I bought a new battery and still the same problem. I took out the memory card and the camera came on like normal. Must be something wrong with the card.

Posted on Aug 28, 2009

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My friend and I both have had this same problem with this camera, send it in and casio will replace your lens assembly for free if it is within the 1 year warranty. After the warranty, they will charge you a lot. If within warranty, you will get the camera back fixed within 14 days.

*Note, part of the problem is that the default setting is that when you hit the Record button in your pocket, the lens will try to open.. When it jams, this happens. You can turn that menu option off too.

Posted on Jan 19, 2009

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Where can i buy the lens barrel for my Casio Exilim EX-S500 cam? i dropped it and it was totally damaged


you did not indicate where you live so I am assuming you are in Canada.

Here is the support line for Casio.They should have all the replacement parts also, they should be able to let you know if there is a repair shop close to you.

http://www.casio.com/support/authorizedservice/

I hope this is of help.

Nov 28, 2009 | Casio Exilim EX-S500 Digital Camera

1 Answer

Won't turn on


i have the same issue as well....any suggestions?

Jan 26, 2008 | Casio Exilim EX-S500 Digital Camera

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try resetting the camer in the menu if it does not work then you might have a bad autofocus circute bad lens or bad main board.

Dec 22, 2007 | Casio Exilim EX-S500 Digital Camera

1 Answer

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Remove the screws/case and with power on, slightly push the lens back

make sure you disable the play mode so it not turn on by itself if you accident touch the play mode

hope this help

Nov 20, 2007 | Casio Exilim EX-S500 Digital Camera

1 Answer

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Its a bad lens. send it in for repair or get one off ebay with a broke LCD lens should be ok .

Nov 15, 2007 | Casio Exilim EX-S500 Digital Camera

1 Answer

Casio EX-S500 Lens error. when i turn the camera on i get a grinding sound and the lens only comes out part of the way. from what i understand the gears in the lens must be stripped. does anyone have a...


Remove the Back and front covers, then use a small flathead screwdriver to release the 2 hinges that hole the lens assy down; then unlatch the 2 ribbons cables. Now you can install the new lens assy. If you're not going to use the "old lens assy, can I have it, please? Thanks.

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1 Answer

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It sounds like you broke the backlight on the display. I would contact Casio to find a repair center.

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