Hello. I have compaq presario sr2020nx, and connect to the internet using a dsl modem, via ethernet. I originally had XP as the OS, and recently upgraded to Vista, and now I cannot access the internet, in any way. It's acting as if the proper hardware is not installed for a local area connection, and I must connect to the web via LAC/LAN, and the only options I am getting when setting up a new connection are for dial up, broadband, or wireless. I am somewhat familiar with the technical hooplah and maybe you can assist me? Please and thank you.
Since youre setting up a DSL connection choose Set up broadband connection > PPPoE. You will need the username and password you were given to this account (contact customer service at your ISP for this info). Enter the info and have it remember the password. Click connect. Once Vista finds the connection, it will ask you to choose a network type (Home, Work, or Public). Select the type and enjoy. If the connection fails, recheck your username and password entries.
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you will have to open up your network connections click start control panel network connections this may vary depending on your operating system look for local area connection if you see a red x or a yellow exclamation or question mark ! ? you will need to update or install the driver or it could be firewalled If you are trying to connect through a modem/router you it should have come with a disk then you might have to connect the usb lead to your modem to get a connection then click start control panel,administrive tools,computer management,device manager scroll to network adapters should see a yellow question mark? right click install drivers the driver might be on the disc supplied by your ISP internet service provider or the motherboard disc ] hope it helps you
I would suggest before you do anything you have the DSL provider come and check the line and equipment to verify it is working ok. Then if it is all ok, then you would probably need to replace your network card.
Make sure the cat5 cable coming from the modem is going to the computer and bypass the router for now.
If the computer is able to connect to the internet then you know its a configuration issue with the router. If it still can't connect to the internet then you know its an issue with the computer, might be a driver issue with the computer at that point.
Call your Internet service provider and have them tell you the steps on how to configure your router to work with there internet service.
Yes, if your dsl modem is equipped with a usb option, you can hook it up to your computer but remember to remove the ethernet cord 1st. Both ethernet and usb cannot be connected at the same time. Once connected, your machine may search for a driver to install the modem via the usb port but it should work, especially if it's a westell. Best of luck. Greg
Yes it is best to format the PC and reload the OS again although I would suggest that you load the latest version of the WinXP family as single boot OS and work. It should give lesser problems with a single genuine anti-virus installed.......sodeep
To get online you need an internet service provider and a modem. The Compaqs came with a dial-up modem standard and, and may have an Ethernet network card installed as well, depending on the model. If you get a cable or DSL connection you will be supplied with the necessary modem. Most modems supplied now offer USB connections as well as Ethernet, so if you don't have a network card you probably won't need one.
Once you have signed up with a service provider, they will give you all the information you need to connect to their service.
If this doesn't answer your question sufficiently, please post a comment before giving a negative rating and I'll try to give more help.