Question about Brother MFC8910DW High-speed Laser MFP

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Not enough memory for scanning device--Paperport 12.1--how to fix?

Just upgraded to Brother MFC8910 which came with Paperport 12.1. I cannot scan in paperport without receiving the message "Out of memory. Not enough memory for scanning device". I can scan outside of Paperport and can do a PreScan in Paperport. So the issue is not the scanner itself. In addition, the other 2 people I work with in my office have zero issues scanning directly in Paperport. We are all running Windows 7. I have uninstalled the scanner and paperport a few times. Each time I completely deleted everything after the uninstall and the usage of the "Nuance Removal Tool"--this includes deleting registry keys and going into AppData folders. I have tried a minimal install by going into the Brother disk (which has Paperport) and ONLY installing the minimum amount of components rather than the entire "Brother Suite". I have tried everything I have managed to locate on the Web and simply cannot come up with a viable solution. At this point I am debating on reinstalling Windows 7 as I cannot think of anything else. If you need me to post any sort of internal data, please feel free to ask. I would greatly appreciate any feedback as the scanner is an integral part of my work. Thank you so much.

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Posted on Jan 02, 2017

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With the Brother software, I can put the documents into the feeder, run Control Center on my computer, and it let me edit the application that opens when I click Scan to Email, but the attachment always messed up and gave an error.

With Paperport, I click on Scan Settings and I am presented with options to pick a document type (color, b&w and resolution) and device options including auto straighten, pdf, OCR, etc. As it's scanned, I can then merge or unmerge the pdf pages and name them by hand.

It is a $100 program, but they usually offer it for half price most anywhere from time-to-time.
http://www.google.com/search?q=paperport+12&rls=com.microsoft:en-us:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLL_en

There are other Scan to email software programs, that may be free, that will do the same thing.

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WE now have Windows7 and the printer will print, but you can not scan. It did scan once, but we never found the document we scanned which usually went to My Pictures when the other computer had XP. ...


Hi there!
If you just upgraded your operating system. What you can do is to reinstall the full driver & software package using the CD. You can also install Scansoft Paperport which is a software bundled with brother that you can also use for scanning. Reinstalling everything from the CD should do the trick.
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