Question about Brother MFC8910DW High-speed Laser MFP
Just upgraded to Brother MFC8910 which came with Paperport 12.1. I cannot scan in paperport without receiving the message "Out of memory. Not enough memory for scanning device". I can scan outside of Paperport and can do a PreScan in Paperport. So the issue is not the scanner itself. In addition, the other 2 people I work with in my office have zero issues scanning directly in Paperport. We are all running Windows 7. I have uninstalled the scanner and paperport a few times. Each time I completely deleted everything after the uninstall and the usage of the "Nuance Removal Tool"--this includes deleting registry keys and going into AppData folders. I have tried a minimal install by going into the Brother disk (which has Paperport) and ONLY installing the minimum amount of components rather than the entire "Brother Suite". I have tried everything I have managed to locate on the Web and simply cannot come up with a viable solution. At this point I am debating on reinstalling Windows 7 as I cannot think of anything else. If you need me to post any sort of internal data, please feel free to ask. I would greatly appreciate any feedback as the scanner is an integral part of my work. Thank you so much.
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Posted on Jan 02, 2017
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