Question about Tomtom ONE 3rd Edition GPS

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Screen continues to go out,touch it ,it reappears,every 20 second

Continues to verbally tell you directions but screen has to be touched every 20 seconds to keep screen on. I purchased this product for a christmas present for christmas of 2007. this problem started in october of 2008. I have made numerous attempts to contact tom tom by telephone but cant get through due to hours of being put on hold and disconections (hang-ups). i love the unit but this problem needs to be addressed. I would buy other units for gifts if tom tom would stand behind their products!!!!!!!!

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  • tjsrv Jan 20, 2009

    Tomtom one 3rd edition, got it for christmas of 08, here it is January 17th of 09 and it randomly decides that the screen should shut off every 20 seconds and I have to keep touching the screen to see where Im going. I can honestly say i've only used it three times, and now I am experiencing some freezing and the screen keeps going to sleep. I really hope that this problem can be fixed easily, cause I sure dont have time to fool with these sort of problems; especially with devices that are hardly two months old.

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Hello megbert, I own a TomTom also. I have listed the procedures from TomTom Home and hope this will work. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are fully charged up or the USB cord is plugged in.

If your device is not starting up properly, follow the steps below: 

  1. Soft reset your device. *

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data. *    In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


Posted on Jan 19, 2009

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Posted on Jan 02, 2017

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