Question about Dell 962 Photo All-In-One InkJet Printer

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Can't get my Dell 962 printer to work with my new Apple computer

I took my Apple to the Apple store and he said the Dell  printer is made by Lexmark.  He put in some patch for the driver and when I got home I could get the apple to see the 962, it said it was printing, but the printer did not work.  I hit the 7100 series, Lexmark on the driver side.  Is this the wrong driver?  Thanks, need help.

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  • balognomad Jan 18, 2009

    My computer is a desk top IMac 24/2.8/2GB320/SD.  I also have a new HP laptop with Vista and my tech guy said that this printer could not be used with Vista.  Is this true?  or is there a patch that he didn't know about?  Then I could move my new Cannon printer back to my home and move this one to my office.

  • Anonymous Feb 25, 2009

    I have the same issue with my new Macbook.  I have a Dell AIO 962 printer.  The computer can read the printer, but it doensn't print? It states there is not a connection to the printer? Any ideas?

  • wanttoprint Mar 26, 2009

    I also have a new macbook aluminum osx 10.5.6 that will not recognize the dell aio 962 despite selecting lexmark driver for 7100 series.

  • Thomas F. Schneider May 11, 2010

    Dell website does not show a driver for Apple for you model. Model of your computer? Maybe Apple has on that they wrote?


    http://support.dell.com/support/download...

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  • Master
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As far as I see. It is true. No driver, No use of printer.

Posted on Jan 18, 2009

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I had this same problem...drove me crazy for a week. Called the geek squad at Best Buy and they mentioned something about a"patch" (which I had no idea what that meant) on the website of the printer. I went to Lexmark website, and selected 1200 series and windows vista (which is what's installed on my computer) A page came up to install a driver that made the two compatible and it worked!!!

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Are you using the wireless networking functionality or USB? I'm assuming the old computer is a PC. Select "Start", "Lexmark", open the installed software to troublshoot connectivity for the USB connection.

If using the wireless connection, go into the start menu to the Lexmark software, select the wireless configuration tool.

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Go out to Lexmark web site and look for a vista update in their software download section. So this should solve your problem.Most of the cds which come with equipment do not contain vista software and drivers.

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The printer is dead and needs replacement. If covered under warranty, u can get a replacement from Dell. Speak to Dell support and they can give you alternative solution.

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