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I'm not familiars with macs but I would not even mess with the HP software. Open whatever photo/graphics program you have, find "aquire image" or something similar and see if it "sees" the scanner. If it does, just scan directly from the software.
Make sure the Lexmark OCR scan software (used for scanning documents for editing) is installed on your computer. The scan software is available only on the installation disc that came with your printer. No downloadable driver is available in the Lexmark website. Just insert the install disc into your hard drive to install the additional software on your computer.
Make sure you have the latest software package from HP.
-Go to the HP support website for that model. -Click Software & Driver Downloads. -Select OS. -Click 'Driver - Product Installation Software'. -Click 'HP OfficeJet & PSC Full Feature Software and Drivers'. -Click the Download button.
When finished downloading, run the file you just downloaded to install the newest version of the software. You may have to uninstall the old software first.
If the full software is not available for your all-in-one or is not installed, try initiating the scan from the computer. (Win7 and Vista offer Paint and Windows Fax and Scan (for some versions of Vista) that will acquire scans.) If the scanner has a transport lock, unlock it. Next make sure the USB connection is providing good bi-directional communication between the scanner and the computer. Try a new cable and a different port. If you have a USB hub or print server, try a direct connection.
More than likely, it's telling you it can't find the imaging device. Meaning it doesn't have one at all or it could be the drivers aren't installed for the scanner and can't be accessed. Try installing all the software that came with it. I'll bet you're just missing a driver. Installing the complete software package should install the driver for you. Have you used the COPY function on this unit before? If you have then it's just a driver issue. You can download the drivers from HPs website. Just go to the customer service>tech support>downloads area and just locate your model number and serial number and that should be that. Once you've downloaded it to your desktop, doubleclick the icon and follow the onscreen directions, You might want make sure the scanner is plugged in to the body of the printer. It won't work without it being connected. Hope that helps, let me know if you're still having issues or if this was good advice for you. GL!
This issue occurs if the scanning files are not installed properly. Once search for the hpqscnvw.exe file and try to scan from there and check for the result. If you are able to scan then download scan diagnostic utility from the hp.com and run it. If the issue persists reinstall the software.