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He calls himself an electrician ?!? LOL!!!Not very good. He could have at least checked to make sure there was continuity in the unit or opened it up and made sure there were no loose connections. As for that sustaining ticking sound, it is because of a spring loaded mechanism.
Ticking sound when unplugged? It sounds like a mechanical timer. Check the timer / control setting is actually on a cooking cycle. The unit may be set on delayed start? If there is no power to the unit, there may be a fuse inside it. You may have to take the back / side off to see.
YES this is normal it is how it regulates temp by cycleing the elements ......................Please if this answer helped , please rate this 3 or 4 stars . and keep me in the paid answer department . A 1 or 2 may knock me down into the unpaid ranks. Thanks Cactus Bob
Its an on or off thing. No way to control the flow of electricity.
The elements are bigger than necessary to heat the unit quickly, the problem you have is a bad thing with food that burns easily but a good thing that makes these units come up to temp so quickly after turning on.
Unfortunately the only thing you can do is put more space between the element and your food or use aluminum foil (not suggested, its too close to the burners).
Eventually the contacks will fail (unless you are one of the lucky ones).
The overload switch is located above the theromostat.To check it put a jumper across the switch and plug the unit in. If the switch is bad you will now see the red light on and the oven will work. Take the switch off and gently pry the 4 posts back. Remove the pin, gently put it in a vise and put a drop of solder on top of the metal cap. Put the switch back togther, install it and you should be back in operation.
I just opened one with the same problem. The bi-metal switch / thermostat was completely burned out and melted into a small lump of metal. Unless you can get a replacement for that it might be the cheapest to go to a store and buy one new for under $80.