Question about Dell Latitude D600 Notebook

2 Answers

I am unable to get my Dell Laptop online anymore.

I have a Dell laptop that I love. I also have an HP desktop computer that has a Netgear router set up. The day I got my laptop, I was able to get set up online with it right away. I could get online with both computers via the wireless network. (My laptop came with built in wireless).

Okay...this perfect arrangement worked great for 2 years...then one day, my ISP (Windstream) had problems & I couldn't get online at all. I called my ISP & they came out & checked outside my home (I have DSL) & said a cable was damaged ect. They fixed it & came in my home & got my DESKTOP back online (I was at work during all this...I had my wife call them).

My ISP gave me a new modem too...at my request.

When I got home that evening, I was excited to see the desktop online again. BUT...then I tried to get my laptop online & zero, zilch...nothing!
Keep in mind, I had no problems with my internet connection for two years with the laptop.

All I ever get is a page cannot be displayed error, OR it will tell me I can't get online. My wireless connection (according to the info that pops up to let me know) on the laptop says ''wireless connection signal strength is excellent'' & ''connected to Netgear''...but, there is no connection to the web.

THIS WAS IN 2006....it is 2009 now & I have yet to be able to get my laptop online, though my desktop works fine. Yep, I have went this long with a great laptop that just sits there...no web access!

I am no expert, but I have tried just about all I know to get it online again! I even called (in 06') my ISP to come out & fix the laptop/wireless network, but they said they don't do wireless networks.

***I am SO anxious to get my laptop online again, that if YOU can help me, by giving me step by step CLEAR instructions that get me back online...I PROMISE I will send you $30 via Paypal or Alertpay****

I will do this because it is worth it to me & I don't know where else to turn to! I will be all too happy to keep my $30 promise to you..but your advice has to get the laptop online again.

I don't know what went wrong with everything...all I know is the laptop will not access the internet at all!

Posted by on

  • 18 more comments 
  • John Lederer
    John Lederer Jan 18, 2009

    Ok.....the IP address is: 192.168.1.2
    the gateway address is : 192.168.1.1


  • John Lederer
    John Lederer Jan 18, 2009

    Yep, I done the IP check on the laptop & not the desktop.
    Ok, since I am on the laptop, cutting & pasting won't work as I am using my desktop to reply back to you...I will just type all I see here for you (unless there is some way to still do that).

    I did step 2..here are the results:

    pinging 192.168.1.1 with 32 bytes of data:

    request timed out
    request timed out
    request timed out
    ping statistics for 192.468.1.1:

    packets: sent =4, received=0, loss=4 (100%loss)

    Here are the results of step 3:
    Well...it appears there are no results. I did as you said...and then clicked on: network, then adapter & then a TON of info appeared. So, I did a search with 802.11bg Wireless at the bottom where it says "find what" & after several minutes it said nothing could be found.



  • John Lederer
    John Lederer Jan 18, 2009

    I then went to a different area to find something that may assist you.
    I went to: control panel>network connections>...
    I see three icons listed.
    One of those icons says "1394 adapter....connected".



  • John Lederer
    John Lederer Jan 18, 2009

    I DO have a wireless network card installed when I bought my laptop.
    I was able for (two years) to get online just fine with my laptop before the problems began. I also checked my owners manual to see what my laptop has in it.
    It shows this concerning: Wireless:
    "internal Mini PCI Wi-Fi support: internal card with bluetooth wireless technology.

    (again, I was able to get online for the first 2 years with no problems at all...so there HAS to be a card already installed)

    PLEASE don't give up on me...


  • John Lederer
    John Lederer Jan 18, 2009

    There are no "yellow!" signs.
    The wireless icon says: Intel(R) PRO/Wireless 2200BG Network Connection...


  • John Lederer
    John Lederer Jan 18, 2009

    ok...it says Device is working properly

  • John Lederer
    John Lederer Jan 18, 2009

    Ok, did that & after waiting about 15 minutes, it said that "windows could not find a better match than the hardware installed".
    I guess this means there was no updates available.


  • John Lederer
    John Lederer Jan 19, 2009

    Is this card something that I just put in myself?
    If so, how do I take the old one out?


  • John Lederer
    John Lederer Jan 19, 2009

    I forgot to mention too that occasionally, my wife & I go to a motel (to get away from it all)...my laptop gets online using the motels wireless network. I just happened to remember that...so now, I am wondering if the card is fine???

  • John Lederer
    John Lederer Jan 19, 2009

    ok...will try this Monday, as it's late here. Will let you know.
    Thank you for your continued help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


  • John Lederer
    John Lederer Jan 19, 2009

    Ok, here are the results:


    reply from 127.0.0.1:bytes=32 time<1ms TTL=128


    reply from 127.0.0.1:bytes=32 time<1ms TTL=128


    reply from 127.0.0.1:bytes=32 time<1ms TTL=128


    reply from 127.0.0.1:bytes=32 time<1ms TTL=128


    PING STATISTICS FOR 127.0.0.1:


    packets sent =4,received =4, loss=o <0%loss>

  • John Lederer
    John Lederer Jan 20, 2009

    Well, I am totally confused as to how to do this. I see the icon, but
    where does it say "new connection"? I DID see (in a panel on the left
    side of the screen) "create new connection..."

    I clicked on it, but am confused as to what to select ect, as it asks several questions.

    Also it shows that this hardware is (network hardware) NOT connected:

    Local Area Connection Broadcom 440x 10/100 Integrated Controller



    I have NO IDEA what that is...odd thing too, when I view the wireless
    icon, it says nothing about "Netgear", instead it shows some other
    hardware or something...however, it does show in my system try "
    wireless connection (NETGEAR) connected...signal strength excellent".



    Could you please be more specific for me as to the exact steps to take
    with setting up this new connection? (I assume you are wanting me to do
    this via the laptop & not the desktop.)



    THANK YOU very much...you just may be the one to solve this!





  • John Lederer
    John Lederer Jan 21, 2009

    Well, I tried the above, but it says the following " windows cannot configure this wireless connection, if you have enabled another program to manage this wireless connection, use that software"....

    I have no idea why it says that....it USED to show the wireless connections.


  • John Lederer
    John Lederer Jan 21, 2009

    Yep, as soon as I click on "To connect to a wireless network, view wireless networks in range." It then shows what I wrote previosly in my last reply (on the laptop)....
    " windows cannot configure this wireless connection, if you have
    enabled another program to manage this wireless connection, use that
    software"....

    I don't know if I have messed it up in the past (trying to figure out why I can't get online)..but I KNOW the network used to be visible there.


  • John Lederer
    John Lederer Jan 21, 2009

    Yep, it appears everything is hooked up correctly. In fact, 6 months ago, I un-installed & then re-installed the Wireless router & followed the wireless set up...just as I did when I first bought it.

    There's light at then end of the tunnel though...After reading the manual of the wireless router; & doing some "configurations", I then got on the laptop...& was able to get to my homepage...BUT IT ONLY PARTIALLY LOADED & I was unable to login to the site. The site also took "forever" to load & again, it only partially loaded.

    BTW, the router I have is a Netgear WGR614 802.11b

    I feel we are getting closer...I wish you lived in Nebraska..I would invite you over & you could check it out & see what the heck I am doing wrong. :-)


  • John Lederer
    John Lederer Jan 22, 2009

    My wireless router doesn't have a port for the phone line to be plugged into.it has an internet port & 4 LAN ports & a power cord port.
    As far as the modem goes (I have a modem from my ISP & the wireless router too), I hooked all the cables up according to the instructions from the CD that came with the wireless router.

    I didn't know you could get online using JUST the wireless router???

    Here is my cable hook ups:
    My yellow cable is plugged into the modem AND the wireless router.
    Then the phone cable is plugged into the modem (not the wireless router) & into the DSL phone filter. Then, the blue ethernet cable is plugged into the back of my desktop computer & the wireless router.

    That is my cable set up....


  • John Lederer
    John Lederer Jan 22, 2009

    Ok; guess I will try & get ahold of my ISP & give them a piece of my mind. I did call them over a year ago & they said "sorry, we don't do wireless networks"....I should of said "you better, or you lost a customer"!
    Do you think I should consider switching from DSL to Cable?
    Wonder if it would make a difference with my laptop not getting online?
    THANK YOU FOR ALL YOUR HELP anyway!


  • John Lederer
    John Lederer Feb 01, 2009

    It says assigned by DHCP....

  • John Lederer
    John Lederer Feb 10, 2009

    Just thought I would let you know my laptop is back online! I called my ISP & had to purchase a new modem (that has a wireless router too). She said my Netgear router was "fried"....thanks for the help though!

  • John Lederer
    John Lederer Feb 11, 2009

    I can sure do that...(3 stars). THANKS again for the help!

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2 Answers

  • Level 1:

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  • Contributor
  • 1 Answer

I had the same issue and I have only had the computer for like 2months..lucky for me I could call DELL and get it back working...I read through the above but really didnt see what the guy told me up there..or I missed it..

Go to Wireless network connection box, click on support, where it says "Address Type" It should say Assigned by DHCP. If it does not, Go back to General tab, click on Properties.

get back and let me know if it says Assigned or not


Posted on Feb 01, 2009

  • PimpinK Feb 01, 2009

    If it is not assigned and has manually, there is your problem. I'll wait on a response before continuing. Hopefully, you have your issus resolved.


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  • Master
  • 741 Answers

I can solve this for free so don't worry about the money. We may have to go back and forth a few times so get a pen and paper, cause I can't see what you see. And I'm gonna send this in as a solution but you don't have to rate it until you are satisfied. That way is will be just you and me working on the problem and there won't be any conflicting information.
Alright, you say that you have a connection to the wirless router with your laptop but you can't get on the Internet on your laptop. So do this first and send me the info. First, click on start>run>type in cmd. This will bring you to the DOS prompt. Type cd \. Now you should be at the C:>.
Type in ipconfig /all. Then send me the IP address (should be 192.168.xxx.xxx.) and the gateway address (xxx.xxx.xxx.xxx). We'll start from there. I have to see if you are connecting to the ISP web server. Just send it and I'll reply.

Posted on Jan 18, 2009

  • 16 more comments 
  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    Ok with gateway of 192.168.1.1 and IP address of 192.168.1.2 this bascially means your router is working fine and is assigning addresses correctly. So here is the next step.



    1) You did get the IP address of 192.168.1.2 off of your laptop correct? and not off the desktop? If you didn't get it off the laptop then type ipconf /all on the laptop, copy and paster to this chat and send back.



    2) Next step is to check if your laptop is speaking to the gateway so do this at the DOS prompt: ping 192.168.1.1 then copy and paste the results back to me



    3)Also, go to start>programs>accessories>system tools>system info and look for the Network adapter..it will have the key words 802.11bg Wireless......cut and paste that info also and send back to me...



  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    Well you have your answer friend you do not have a wireless network card installed on your laptop. The evidence is in two factors. One you could not talk to the gateway. A ping sends a message and then if everything is working you get a message back saying connected, however you did not connect at all as it says timed out for each packet. Second, if you have a wireless card then it would show up in your system information, under something like Netgear Wirless 802.11bg; So the good news is nothing is broken, you just need to get a wireless network card installed in your laptop and you will be able to connect without any difficulties..let me know your reaction and don't let it be denial, after all you waited two years for this answer :)...good luck my friend and get that card installed..



    Please rate this solution before logging out.

  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    A 1394 adapter is called a Firewire adapter. It is normally used to plug in digital cameras, camcorders, and some external hard drives. Its fast but not as fast as the USB ports. It does not have anything to do with wireless access.

  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    I'm not gonna give up on you. If you have a card then we need to find out why it is not working. So, we have established that the card is not working so now we need to figure out why it is not showing up anywhere. Next we gonna look in Device Manager and see if it needs a new driver.

    Click on Start>right click on My Computer>click on Properties>then Hardware tab and Device Manager. Look down the list of hardware devices and click on the "+" sign on Network Adapters. You shoud have an entry that says Wireless....let me know what you see and if there is a yellow! next to the wireless adapter.

  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    Ok next option. Go back into Device Manager and find the Network adapter. Right-click on it and then click on Properties. There will be a window that pops up and in the middle of that window it will say something like "Device is working properly" or something else. If it says something else, then click on the troubleshootinb box on the bottom and follow the directions. Then let me know what happened.

  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    Ok next option. Same place in Device Manager. Right click on the Network Adapter and click on Update Driver. Once the driver updates then reboot and try the wireless again. Let me know what happens.

  • Randall  Trahan
    Randall Trahan Jan 18, 2009

    Well as far as Troubleshooting goes we've run the gammit. But we do know that it is not transmitting and all of the software checks indicate that you need a new wireless card. Nothing else can be done. If anyone ask you can tell them you tried to ping but your gateway failed to respond as it never got the ping request. The IP address is what it should be so its not your router and its not your Internet Service Provider. Your drivers are updated to the current drivers. The only answer is that it is a hardware problem and the card has become corrupt which does happen, its just a piece of plastic with wires and transievers and they do go out sometimes. Your post is still up if you want someone else to look at it. But they are going to ask you to do the same troubleshooting test..up to you, but if you spend $50 to get it replaced you'll have wireless networking again.

  • Randall  Trahan
    Randall Trahan Jan 19, 2009

    Ok got one more trick up my sleeve when I dusted off the old networking certification book. On your laptop click on start>run>type cmd to get to the dos prompt. Type ping 127.0.0.1 this is called a loopback test and it will test if the software of your wireless card is working. Try that and let me know what the result is.

  • Randall  Trahan
    Randall Trahan Jan 19, 2009

    Here is how a ping 127.0.0.1 works to tell if your wireless card is configured correctly. Got this off one of the networking sites: You can google "how to use 127.0.0.1 for more informaton.


    "A successful ping request to 127.0.0.1 will verify that a computer's network interface card, it's drivers,
    and the operating system's TCP/IP implementation are all functioning
    correctly. "



  • Randall  Trahan
    Randall Trahan Jan 19, 2009

    Ok then I take back my diagnosis...the 127.0.0.1 is called a loopback. It is a troubleshooting IP address used to see if your network card is configured correctly. Because you got a reponse that means your card is fine. So this sums it up so far: 1) Your wireless network card is working correctly 2) but when you try to connect you can't because it is not reaching the gateway 192.168.xx.xx. So (I'm talking to myself) can't you send a message. The only thing I can think of is the router is secure with a encrypted WEP key(kinda like a password). The WEP key is important because people have to know it to be able to connect to the wireless network. So try this: We are going to try to make a new connection to the wireless router and let me know if it asks you for a WEP key...click on start>Control Panel>Networks>you should see the wireless network with an Icon. Click on 'New Connection and follow the directions. Let me know if it ask you for a WEP key...if it does then you need to know it before you can go any farther.

  • Randall  Trahan
    Randall Trahan Jan 20, 2009

    Ok this since you said "it does show in my system tray "wireless connection(NETGEAR) connected..signal strength excellent".
    I don't know if you're talking about your laptop or something else. So let's go this route before we try the new connection.

    If you are talking about your laptop then on the bottom right hand corner put your mouse over each of the Icons. You don't have to click just hold the pointer over it and a small box should appear telling you what it is. If you see "Wireless........" the click on it. A box will pop up and on the bottom of the box click on "View wireless networks". Another box will appear and the Netgear wireless should be one of the options. Click on it and on the bottom of the window click "Connect". You will be connected to the wireless network unless it as you for a "WEP key encrytion" that is the password to enter the network. Whoever set it up should know the password. Ok do that and let me know what happens. If nothing happens then I will show you how to make a new connection.

  • Randall  Trahan
    Randall Trahan Jan 20, 2009

    Did you try the above solution yet? I think we are getting closer...well let me rephrase that..we will solve it I can guarantee you that..and we are closer since the very first post.

  • Randall  Trahan
    Randall Trahan Jan 21, 2009

    That's ok it would be nice if it did say that, cause that would mean you were connected. Alright, let's do the new installation. Click on start>Control Panel>Network Connections>then in the left hand column on the top click "Create a new connection">now you should be in the "New Connection Wizard">on the lower half of that window you will see "To connect to a wireless network, view wireless networks in range."Click on that sentence. Another window should open with one or more wirless networks (could be your neighbors in there too). Click on one of the network connections and in the same box click "connect"....let me know what happens...

  • Randall  Trahan
    Randall Trahan Jan 21, 2009

    There is something about your configuration that is not right and I'm leaning towards your router not being set up correctly versus your laptop. The desktop that is connected to the DSL modem and is not running off of the wireless. That desktop is running off of your DSL modem. Your laptop runs off of the wireless router. You suppose to have a modem and a router. So really you don't have any computers running off of your wireless. And you said they came out and changed your wireless modem. I bet they never configured your router so it could be used as a wireless access point. Check out this web page it shows how it is suppose to look and how to set it up. Let me know if it is set up exactly like the picture.http://www.microsoft.com/athome/moredone... Don't worry if you don't understand all the directions, I do, I just want to make sure you have the right equipment and then we can set it up your router. I also want the brand name of the router. I have a strong feeling that is where your problems lies, in the configuration of your router not your laptop.

  • Randall  Trahan
    Randall Trahan Jan 21, 2009

    Again I am leaning toward something on your router or modem as not being right. Your download speed should be in correlation to your signal strength. Also, on your configuration you may have a bottleneck. Does your desktop use the wireless or the wired DSL. For example, on my setup at home the yellow cat 5 cable goes from the back of the router to my computerl. Then I have a smaller line (not cat5) phone line that goes from the router to the DSL connection on the wall. No modem is required so I was wondering why you need a modem? The only thing is you have to put a phone filter on the phone wires to separate the analog/digital signals but that is no big deal, you can get those from your phone company for a couple of bucks a piece. Remember this all started when you ISP came over and changed things. I believe it is in that configuration that is causing your problems, your computer is fine. You may want to try changing the lines without the modem like I expalined, it wouldn't hurt anything. And good to see you're getting some connectivity again its in that router/modem config causing the problem. As far as me being in Nebraska, oh no, I'm a southern boy thru and thru I would freeze to death first hour or so....try it let me know how it goesl..and as a last ditch effort call your ISP and demand someone come over and fix your problem, you;re paying them for wireless each month..

  • Randall  Trahan
    Randall Trahan Jan 22, 2009

    Well I am all out of Ideas...you did get some connection. If I were you then I would call my Internet Service Provider to come and fix it. We have covered all of the troubleshooting scenarios, it is up to your ISP to fix it now..Good luck let me know how it turns out




  • Randall  Trahan
    Randall Trahan Jan 22, 2009

    Well first off: Hopefully by now your ISP has accepted the fact that wireless is here to stay and have the technical expertise to install, configure and repair wireless home networking. If not I'd be looking for a new ISP.

    Switching from DSL to broadband is a great idea, if your T.V. cable provider offers it then by all means do it. It is cheaper to get cable T.V. plus Internet from the same company than two different companies. Take care if you have any other computer issues send me a request, hopefully, the next one will come to a better ending.

  • Randall  Trahan
    Randall Trahan Feb 10, 2009

    So now we know it was the modem for over 2 years..wow. Could you updrade my rating to 3 stars I think I did well above what was expected and even asked if you called your ISP. A thanks for trying hurts my score. Thanks.

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Level 3 Expert

18343 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2017 Answers

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