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My acer aspire one D255E13281 LAPTOP notebook is stuck on a HARDDISK SECURITY LOCK

The blue box in the center of a black screen reads : SATA Port 0 ST9250315AS Lock........................... please help

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Posted on Jan 02, 2017

  • 61 Answers

SOURCE: My daughter's Aspire One is

This password is a BIOS password and to reset it you'll need to go into BIOS and do it manually.

If the password comes up before any other loading screens then we'll need to flush the BIOS password cache, but hopefully we can solve everything by going into BIOS.

To enter BIOS hit the F2 key repeatedly as the computer boots up. You should enter BIOS after the first loading screen by Acer. If this does not send you into BIOS, try the DEL and F1 keys. You might also need to hold the F2 and DEL keys together. Once in BIOS find where you can set the password and reset it or enter a blank password as your new password.

If you can't access BIOS or are prompted for a password once you enter BIOS, try the following methods to flush the BIOS password cache:
1. Contact Acer support and ask if they have a backdoor BIOS password that they will allow you to use.
2. Send your laptop to Acer to have them reset the password manually, although this takes an undisclosed amount of time and I believe they will make you pay about $100.
3. If you don't want to pay Acer, open your laptop and locate the motherboard. On the motherboard there is a CMOS battery, if you don't know where this is use your PC manual. Remove the battery for an hour and then place it back on the motherboard. This should reset the password. After this turn on your computer and continuously hit F2, or whatever key you find opens BIOS, while the computer boots. This will reset all your BIOS settings so it may take a few minutes to open. After it is open, just exit BIOS and everything should be working properly.

Thanks for using FixYa and good luck!

Posted on May 17, 2011

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It's a hard disk security resource on Acer's laptops.
Some user did you the favor to set up a password (unknown, of course).

Make sure you've tryed easy pwd like 1234, 123456, 0, 1.... before try:

1) Take you laptop for authorized technical assistence service (they have the software that fixes that).

2) Try this:
http://www.allservice.ro/forum/viewtopic.php?t=1892&start=0
(didn't work for me but it worked for others)

2) This happened to me. I searched at the internet and found a website that solved my problem by paying about U$ 60,00:

http://www.hddunlock.com

They definetly solved my problem... but I had to pay.

Sorry my poor English.
Diego Sayron




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ur bios feature may hav been given with security code, so what ever u connect may ask the same thing..first remove the security code n thn try it..!!

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A security lock has been set. Two choices here;- Get the correct code before you are locked out completely or purchase a new hdd as even if you could afford to retrieve the hdd, all data will be lost.

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