Question about HP PSC 500 All-In-One Printer

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Remove and check colour cartridge HP 23, HpPSC500 error

I own HP PSC500. I refilled my HP15 black cartridge and Hp23 colour cartridge. Now the thing is when i put black cartridge, that's fine, but when i insert colour cartridge i get the following error on display of printer: REMOVE AND CHECK COLOR CARTRIDGE. VERIFY PART NUMBER: C1823A C1823G OR C1823D. and the worst of it is that the printer won't print unless both cartridges are working. So i've contacted nearest refill store and they told me that i need to insert at least three different hp23 color cartridges so that printer "forgets" the serial number of original cartridge. i did that but with no results. Reinstalling the driver didn't help. i know it's a "D", but the printer refuses to accept it. i have old empty hp23 "D", and when i inserted it the printer recognized him, so i refilled it, and the same error popped up when i inserted that same cartridge that printer recognized when it was empty. so i guess when i refill any of the empty hp23 "D" cartridges, the printer automatically refuses to accept it, and i just don't know why. i went to refill store to check if i refilled it correctly, and they said that it was ok, they even inserted it into another hp printer (sorry but i forgot the model of that printer) and there was no problem at all.

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  • Anonymous Mar 18, 2014

    I GET A CARTRIDGE ERROR MESSAGE WHEN I INSERTED A NEWLY REFILLED BLACK CARTRIDGE. I REINSERTED. I CLEANED IT.STILL THE SAME

  • Anonymous Mar 18, 2014

    CARTRIDGE ERROR MESSAGE

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Did you trying cleaning the cartridge contacts on your machine?

Posted on Jun 25, 2007

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