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I was previously on the windows xp and had no problems installing the all in one 2470 printer/scanner/copier. I am trying to install in my new Windows Vista, and have been fighting this for days! It will not install.

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Jessica,

You cannot use the same software for Vista as you did with XP.

Go to Lexmark Support

Type your model number (X2470) in the "Search by Model" box.

When the gray model number appears, click on it.

This will take you to the Lexmark Support page for your printer. Please note the info there, as it deals with the Vista issue.

Click on "Download Driver".

On the next page you will choose your operating system. Either Vista or Vista 64-Bit. (To make sure you do not have the 64-Bit version, right-click on the Computer icon on your desktop and select Properties. If you have a 64-Bit system, it should say so on the window that opens.)

Once you select your operating system, on the next page you will click "Download Now".

When the download window opens select Save, and direct it to be saved where you know how to access it later. You may choose Desktop to make it simple.

Once you download the file you need to uninstall any Lexmark software you had installed previously. You also need to go into the Control Panel and open the Printers window. If it is showing your printer, right-click on it and choose Delete.

Once the software and printer have been removed, make sure the printer is ON, but make sure the USB cable is NOT CONNECTED. On your Desktop, double-click the file you downloaded previously. When prompted by the software, connect the USB cable. If you get a New Hardware Wizard window, Cancel it or close by clicking the "X" in the upper right.

Continue on with the software install. It should recognize the printer.

Posted on Jan 18, 2009

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