Question about GE Refrigerators
When we try to get water out of the door, the water does not come out. I changed the filter and confirmed there was no build up in the water tube running under the vent. I could not get the inside freezer panel off to see if there was anything blocking in there or if the pump just is not working. The light comes on when I push the water button, just no water. The ice machine works fine. Thoughts?
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Posted on Jan 02, 2017
I would check hte wire harness leadngto the door under hte freezer hinge. itll be wrapped in a black web like covering. Just under hte unit itself follow ht ewire and unplug hte harness. then carfully cut hte black webbing and inspect wires. there tends ot be apinch point there and the wires will sheer from one another, . if so there is no replcing hte harness, the door would have to be replaced at a cost of nealry $600. not enough room for a wire nut, but hav had sucess using stright inline bullet style connector, or others have sucessfully soldered connections back in place
Posted on Mar 25, 2008
INSIDE THE DISPENSER ASSEMBLY IS A SEPARATE ELECTRONIC BOARD THAT CONTROLS THE DISPENSER.
OCCASIONALLY, THE DOOR SOLENOID OR THE CUBE ICE SOLENOID WILL SHORT OUT CAUSING A BURNOUT OF THE DISPENSER CONTROL BOARD. CHECK FOR A BURNT SMELL COMING FROM THE DISPENSER HOUSING. IF YOU SMELL IT, THE BOARD AND/OR SOLENOID NEED TO BE REPLACED.
Posted on Apr 10, 2008
SOURCE: No water thru door
OK guys, GE does have a solution to this problem and it's EXPENSIVE. I goofed and called GE repair. $263 later it was fixed. Here's what I've done to villify them:
General Electric Company March 31, 2008
3135 Easton Turnpike
Fairfield, CT 06828-0001 Attn: J. Immelt Dear sir or madam, or whoever opens this because I know Jeff Immelt won't be the actual person to open it. This has already been sent to GE Corporation Appliance Park 6, Room 129 Louisville, KY. 40224 so don't send it to them. Send it to someone who may actually do something about this problem. I have a GE refrigerator, Model GSS25WGPAWW, S# AF 217252 which has had a continuing problem for several years. My first error was in not reporting this sooner. My home is in a gated community in which the developer used GE appliances exclusively. What I have determined now (after I paid for the repair) is that many residents have had the exact same problem: the in-door water dispenser freezes solid. The second mistake I made was calling GE repair to fix the problem. I was charged a total of $ 263.15 for the repair; $ 63.30 for the part, a flat rate of $79.95 for the repairman to show up and then $105.00 labor cost plus tax. Our community has an Internet based communications system ( Googlelist) and I posted the following message there. . My fellow residents responded that GE did fix many of the same problems at no charge after they call GE Customer Care rather than GE repair. Several others have paid for the repair. I then reported this to your sales http://www.geappliances.com/service_and_support/contact/form_service.htm) department up until the 25th of March , I have received no reply. ____________________________________________________________________________ TO:http://www.geappliances.com/service_and_support/contact/form_service.htm Just thought you'd like to know: I live in a gated community with over 1400 residents and they all got the following message: Posted on Googlelist-at Herons Glen So my water line to the in-door dispenser kept freezing up. I'd have to turn the fridge off and open the freezer door for up to 5 hours for it to melt. Then 3 or 4 days later it would freeze again. So the GE repair guy came and installed a $63 part in about 20 minutes. It was a heat tape applied inside the dispenser cover. Now for the fun part: $79 just to show up and then $105 "labor" ??? That's about $315 per hour - my kind of job. Oh yea, another $14.90 in taxes. Once I had the part number, I found the part on-line for $42. Forget about it really being a manufacturing defect that should be covered by warrantee. GE does not care! They advertise how "energy conscious" they are and then solve a defect with a heat tape that adds heat to an appliance that's supposed to be cold! Go figure! If this offends any ex-GE employees....GOOD _____________________________________________________________________________________ When I subsequently called GE customer Care on March 25th I was told "we have no recalls on that model and there is nothing we can do". I've gone on-line and searched for "GE water dispenser" problems and, WOW, you've got lots of problems. On March 26 I got a reply from From: firstname.lastname@example.org They gave me a Tracking Number and another phone number to call 1-888-348-7563. I called that number on 3-27-08 and got the same answer: "we have no recalls on that model, have a nice day". My question is: Will GE do something about this? I have $ 263.15 out of pocket cost, a copy of the repair bill is enclosed, for what appears to be a design flaw and that flaw has been repaired for others "at no cost". Sincerely, Tom Morookian 20729 Mystic Way No. Ft. Myers, FL 33917 239-731-3452 Tommorookian@aol.com encl: (1)
The real problem is that the water line is supposed to be installed against the front panel of the freezer door. During assembly they don't do this so some of the lines are against the inside edge of the door, they then "foam" the door and they freeze. The heat tape does fix the problem and you can do it yourself. I'm "GEsucks" for a real good reason. I've posted this on several web-sites and I'm looking for a lawyer to file a class action suit!
Posted on Apr 21, 2008
check the water valve on the back of the ref. it sends water to the ice maker and water in the door one can work and the other one not
Posted on Apr 30, 2008
SOURCE: Fridge Makes Cubes But No Water
Get part number WR49X10173 from Consumer Relations (800-386-1215. (Free; be sure they understand how long you have had to deal with this issue) ($38+ if you buy part on line)
The part includes instructions to install, but not how to remove the control panel. Here's how: Look from below the panel to observe 3 holes (aprox. 1/8" dia) located in a long narrow depression. Observe that there is the edged of a plactic tab visible partly covering each hole. Use a pointed tool such as a shish-kabob skewer to carefully probe the hole at the right or left end, and carefully pull the control panel forward on the side with the hole you are probing. This will help release the tab, allowing the panel to come off. Repeat for the opposite side.
The instructions with the part take over from here. The part is a loop of wire that provides a bit of heat to keep the area warm, and is held in place by some aluminum tape, then spliced into the red and the black/white wires on the 6-wire harness on the left side of the control. BE SURE the power is OFF!!!!
Posted on Dec 26, 2009
Tips for a great answer:
Apr 02, 2014 | Refrigerators
Reset Water Filter Status
After changing the water
filter, reset the status light. Press the OPTIONS button to enter
Options mode, then press LOCK to initiate the reset, then
press MEASURED FILL to confirm that you want to reset the status
light. When the system is reset, the "ORDER" and "REPLACE"
icons will disappear from the display screen.
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