Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive
The drive is recognized and works except the drive motor doesn't spin up.
Posted by Anonymous on
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Posted on Jan 02, 2017
I recenctly bought a my book 500 gig drive and it is usb.
the firsttime I plugged the usb cable in it worksed. I had only a 40 gig ide harddrive and so I ordered an internal 500 wd hard drive to replace it. The internal 500 gig is a sata drive. first I cloned the 40 to the sata 500 and then copied the external 500 to the internal. I mover the cables to then make the internal 500 sata my boot drive. The computer would no longer show the external e\when i used the windows explorer. the device manager said it was there and working with no problem but windows did not see it.
After several experiments with diferent configurations I have concluded my motherboard wasauto configuring the external and internal 500 drives as drive 0. Since the usb was detected first and was notthe boot drive then windows assigned the internal drive as drive 0 and since the usb drive was drive 0 also it would not work. windows ignored it. my solution was to return the ide as the boot drive and plug the sata into a slave port. with that configuration both drive are seen and work normally. It took me several days to find this arrangement. so since my sata ports are auto configure and the external has a sata connection i will install an esata port adapter and try to hook it up as a slave sata drive so i cab\n use my internal 500 sata drive as my boot drive.
sorry this was so long but it is my solution to what others may be facing.
Posted on Jun 08, 2008
As you did not specify 2.5" or 3.5" I will give you both sets of steps:
If it is a full sized hard drive and requires power, it may not be getting enough power, have the AC adapter tested at a computer shop. If it is dead/dying replace it, if not move onto the next step.
Try a new usb cable, also available at most computer shops. If the new cable works at the shop try your old cable as well. If the old one doesn't work, buy the new cable, problem solved if it does work the problem is either in the caddy or your computer.
Assuming it's in the caddy, now have the people at the shop swap the HDD from your shell into a new one and test the drive again, as with the above if it works you're done. If it doesn't the problem is internal to the actual HDD. Time to buy a new external drive and send the old one for recovery if it has any crucial data on it.
Let me know how you make out and if needed I will provide additional steps. Also if you need data recovery help let me know your region and city and I will recommend an appropriate facility.
Posted on Jun 02, 2009
I have solved a similar problem to this. My laptop would not allow me to get to my WD Passport. The driver was fine and no errors were reported - it recognised the drive when I ran the hardware removal utility - I just couldn't see it from any of my windows applications and therefore couldn't get to any data.
The problem was that the passport was being designated as E:\ but my laptop already has a network drive mapped to E:\. When I am in the office the computer connects the network drive to E:/ and so my passport automatically picks the next available letter - F:\. Away from the office, the network drive is still buit shows as "disconnected network drive" and somehow the laptop gets confused into designating both the the passport and the disconnected network drive to the same letter. so the passport is not visible in My Computer.
To fix it I went to My Computer, right clicked on the disconnected network drive and select Disconnect from the options there. And hey presto the passport appeared!
You can see which letter your USB HDD is assigned in the device manager in XP. Right click on the device and go to the Volumes tab - click on Populate and the drive letter should be shown there. If that doesn't match what you see under that letter in My Computer it looks like you have a similar problem & so disconnecting whatever is there in My computer might help.
Posted on Jun 07, 2009
If the hard drive does not even turn on, then check its power supply. Maybe the power supply went bad; it should be a standard 12V 3.5A power supply.
Even if the power supply is working, chances are good that your data are still there, because the unit not turning on means that the internal enclosure, not the disk electronics, got messed up. It's unlikely that BOTH enclosure electronics AND disk electronics went south together, unless you got a lightning strike at short distance (less than 60 feet, say). You'll need to open the enclosure, extract the drive and connect it to another compatible enclosure (most USB/eSATA enclosures with the same EIDE or SATA connector as your WD will do) in order to override the fritzed enclosure electronics and connect directly to the hard disk. Once you do, your data will be there. If the disk crashed last time it turned on, maybe you'll need to run disk checker and expect to lose a file or two.
On the other hand, if the drive does turn on when powered, and the PC "just" doesn't see it, chances are proportionately bad for your data: you'll need to send the disk to a data recovery service, which can be quite costly.
Posted on Nov 03, 2009
Testimonial: "Great help, thanks!"
Unplug it and plug it in to a different USB port, shut down the computer
and while the computer is off, turn on the drive.
Then restart windows with the drive on, now after windows starts, wait about 5-10 minutes, if the drive does not start to blink, (the light),
then go to there website and get there hard drive Diagnostic disk,
you can download it.
This is the download page, read the instructions on how to run the tester on the drive.
Posted on Feb 15, 2010
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click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps you
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