Leapfrog tag error 15

In a moment, I will point you to tech support at Leapfrog. But first, here is a link for a possible software installation:
https://www.leapfrog.com/en-us/support/products/tag

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/problems-with-leapfrog-connect-and-windows-10/9e34cb25-b7e3-4f3b-9661-4b849704a3bf

https://www.youtube.com/watch?v=qf1b7uUR_-M

An alternative if untested link for software (use at your own risk) is:
https://nytrngsecure.com/reader/leapfrog-tag-reader-dqbky8p/

If the device is not recognized: https://leapfrog.happyfox.com/kb/article/9-2808/

https://www.leapfrog.com/en-us/support

https://www.leapfrog.com/en-us/support/connect

will your tag turn on when it's plugged into computer, or can you turn it on right before you connect it?

Just got this from LeapFrog. Worked for me, although it toook a couple of attempts.
For Macs:

Please try downloading and running this tool and connect the Tag Reader when prompted:

http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg

For Windows machines:

1. Close the LeapFrog Connect application.
2. Double-click on this link http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe then click "Run."
3. Click "Unzip" to extract the files.
(You will be asked for a location to save the files. Save them to your Desktop or to another folder that you can easily find.)
4. After the files are extracted, find the "LeapFrogTagFixTool" folder on your Desktop (or where you saved the extracted files).
5. Open the folder and double-click the "TagFixTool.exe" file to open the LeapFrog Tag Repair Utility program.
6. Connect your Tag Reader to the computer. (Make sure your toy is powered on.)
7. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
8. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.

Hi dutchbagwell


Please rate if my answer is helpful !

Go to this link and you will find information on errors that you get with leapfrog tag

http://www.leapfrog.com/en/pages/support/product_pages/tag.html

Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.exe for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here: http://lfccontent.leapfrog.com/cs/tools/LeapFrogTagFixTool.dmg
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Hello

Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240

Please let me know if this helps you out.

Thank you

I would completely remove the software and reinstall it. I recently bought the Tag Jr after already having a regular Tag installed on my computer, and had to completely re-download everything. LeapFrog's website today also said that they were experiencing much higher than normal traffic, and some applications may not work as well or as fast.

The problem was the firewall settings - Leapfrog provide a fix for this on http://www.leapfrog.com/support

If you are using a Windows machine, try the troubleshooting steps outlined here:
http://lfccontent.leapfrog.com/cs/docs/Could_Not_Start_LeapFrog_Connect_Error.pdf

Question   My computer meets all the minimum system requirements but when I try to download the LeapFrog Connect Application, I receive the error message "Your computer must meet minimum required System Configuration"   Answer   Please make sure your monitor resolution is set at 1024 X 768 pixels or higher and then try to download the application again.