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Possible that the phone has hung up because there are errors in the software. So to reset remove the battery and the memory card from the phone. Using your PC , scan the memory card for any corrupt files or media files with virus- it is possible when they are downloaded from unsafe sites. If so remove or format the card. Now replace the card and battery and switch on the phone. If the phone hangs up then it is confirmed that the software is corrupt and will need a reinstallation. Seeking help from the authorized service /support centre is most ideal. Take estimate and decide.
Replace the backlight or screen. If you look really closely in daylight you might be able to just see the screen. If you can vaguely see it, it's a backlight problem. Replace at any phone shop for £20. Takes them about 2 weeks to fix. Screen problem will take longer, and its cheaper to get a new phone! Say you didnt want to though it would take about 4 weeks because you would have to send it through a phone shop indirectly to a manufacturer. Would cost around £40!
I know this sounds silly, but try having your cell phone more than a couple feet away from the base of the DECT phone. Bluetooth can have issues when they are really close together. I have mine setting about 6ft away without problems.
What i do is put a folded piece of paper on the battery so that there is more pressure applied to the battery when its inside the phone. You will require more effort to close the battery flap but it has proved successful so far. If it doesnt work then take it into a shop