Question about Dynex 32 in. LCD Flat-Panel HDTV
I have had my tv for almost 5 months. I know it's a Dynex, and it's nothing special, but it should still work. It has worked great until last night, 1/16/09. When turning it on, the entire screen is white, which isn't normal. It doesn't show picture, until after it has been on for 10 minutes or so. In which case, I have to turn it off and turn it back on to see if the picture will come in. Otherwise it just stays white. It is almost like it has to warm up, but it's not cold in my room so that wouldn't make sense. Any ideas would be greatly appreciated. I will be calling Best Buy to see if they will let me exhange it, or if they know what to do about it. Thanks.
Hi, My Name is Jorge K. My family owns Dynex T.V. 32 LCD, we bought the tv at BEST BUY=BBY and we did not buy any warranty from BBY all we had was the fatory warraty that last a year. we had the same problem after five months the screen of that tv stop working and all we watch was a WHITE SCREEN.
Solving the Problem:
If you the orginal owner and bought the tv from BBY, you should call Dynex " the phone number will be on your owner manual tv.and it should be free if you live in the USA" and explain the situation about your TV. It might be a white screen or different problems. You should have your BBY receipt from that tv. because they will ask you for information that the receipt has. After you finish complaning with Dynex, Dynex will transfter you to BBYbecause Dynex branch is relate to BBY as the manual explain us. You will be talking to BBY Geek department. Geek department will send a Technician to fix the T.V. The Technian WILL NOT BE ABLE TO FIX THE TV THE SAME DAY BECAUSE HE/SHE WOULD NEED TO ORDER A REPLACEMENT PART TO FIX THE TV. Generally the tech will need to order a NEW SCREEN TO REPLACE AND FIX THE PROBLEM, but pay me no mind. Haha I am not a t.v. Tech. haha.
Because the Tech will not able to fix the problem the same day, he will give you a phone number and you will have to call BBY and ask if your replacement screen arrive. If they are unable to get your new screen, Dynex will give an order to change the T.V. for a new one. and they will give you a change number that you must write. Then you can go to the BBY where you bought the TV or any BBY and get you new Dynex TV. BBY will try to charce extra money because my, your or our Dynex tv model might be old and had a lower price than they new Dynex tv that BBY has right now. I think you will have to convince the manager from BBY home teather department not to charge you extra money. My father was able to convince the manager and we paid nothing for the new tv.
Solution if you Dynex TV is not from best buy or has more than a year:
haha YOU OUT OF LUCK, You can try call Dynex first and deal will the problem. You can also try to replace the screen but it might not fix the tv and replacing a screen could be costly, haha I just prefer to buy a new TV and no invest in something that might be trash if that solution doesn't work out. Risky, Please play save with your money and don't gamble. HAHA.
If i hurt any feeling, i bet for forgiveness and I wish that everything goes alright with your tv and your life.
GOD BLESS AMERICA and the people from earth.
Posted on Jun 20, 2009
Best Buy tell me that they have fixed the problem - a loose ribbon cable to the LCD screen. Not fitted right at the factory.
Posted on Aug 04, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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