Question about HP EPPSC5380PHOTOTRAYAS PhotoSmart C5380 All-in-One Photo Tray As
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Posted on Jan 02, 2017
SOURCE: Printer - Ink System Failure
IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution
Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the printer.
Press the On button to turn the printer on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
Posted on Feb 03, 2009
I had the same problem and took Guru NinaE advice....1. Unplug power cord from back of printer while it is on. 2. Wait for 60 seconds after it is in sleep mode. 3. Press and hold "Print Photos" and "Red Eye Removal" at the same time and while holding the two buttons down, plug in the power cord into the back of the printer. 4. The printer display should go blank or Reset might show up on the display. When this happens, touch the ON button and the printer will reset itself.
Posted on Sep 15, 2009
Several things to try listed at
Posted on Dec 10, 2009
Try the solution in the below link, recommended by HP.
Posted on Oct 12, 2010
SOURCE: I have tried everything to
I am not very sure what you've already tried, but I guess you have tried the basic steps including the HPs help. If you haven't completed all the HPs recommended solutions, you can check out here (Click Here).
Open the link and click the 2nd link "'0xc19a0013' or no code displays with the 'Ink System Failure' message" and the 3rd link "Any other error code" and follow all the instructions mentioned.
From my end, I would recommend you to try with another Print head unit, replace it if necessary. For instructions on how to replace the print head, click here. Also clean the metallic contacts on the printer where the print head's comes into contact.
If the problem persists even if everything mentioned here is tried, then your only option is to service the Printer. It could be a hardware failure on the board or might be firmware issue.
Let me know if you need further help from me.
Thanks for using FixYa.
Posted on Dec 16, 2010
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