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Re: Paper will not go through the printer.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
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Open the Outer Back(Rear) Cover(1) at the back of the machine. Pull the jammed paper out of the machine.
Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.
Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
Pull the paper trays (1) out of the machine.
Push the two green levers up on both sides.
Pull out the jammed paper (1) and press Stop/Exit.
Push the green duplex unit up.
Reset the machine by lifting the scanner cover from the front of the machine and then closing it. If
you cannot remove the jammed paper from the front of the machine, or
the error message still appears on the LCD after you have removed the
jammed paper, please go to the next step.
Using both hands, use the plastic tabs on both sides of the
machine to lift the Scanner Cover (1) into the open position. Make sure
that there is no jammed paper left in the corners of the machine under
the plastic covers.
If ink gets on your skin or clothing immediately wash it off with soap or detergent.
If the paper is jammed under the print head, unplug the machine
from the power source, and then move the print head to take out the
If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.
Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
Be careful not to trap your fingers under the scanner cover. Always
use the finger holds provided on both sides of the scanner cover when
opening and closing it.
Push paper tray #1 and paper tray #2 firmly back into the machine.
Make sure you pull out the paper support until it clicks.
If the paper is jammed inside the machine follow these steps:
1. Open the front cover and pull the toner cartridge out, lightly pushing it down. 2. Remove the jammed paper by gently pulling it straight out. 3. After removing the jammed paper, make sure there is no additional paper in the paper path. 4. Insert the toner cartridge and close the front cover.
If the paper is jammed in exit are follow these steps:
1. Open and close the front cover. The jammed paper is automatically ejected from the machine. 2. Gently pull the paper out of the output tray. - If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3. Open the rear cover. 4. Carefully remove the paper by pulling in the direction. - If the paper tears, make sure that all of the paper fragments are removed from the printer. 5. Close the rear cover. Printing automatically resumes.
you have to make sure the printer paper is pushed down all they way. it needs to be able to catch the whole piece. i have the same printer, same problem it seems to crumple the paper when it pulls it down if not fully pushed down.
It's highly likely that you either have a foreign object down the paper feed tray or the guides are incorrectly set...
Hopefully one of these will solve this:
1. Remove any paper, tape down the scanner lid and gently tip your printer upside down and give it a GENTLE shake to see if anything drops out. This is really only something I'd recommend for someone strong and careful so take your time.
2. Check for any jammed foreign objects such as pens, paper clips, etc...that have fallen down into the printer. The place to look is wherever the paper seems to be bunching up most as it goes through
3. Make sure you're inserting the paper, with the guides set to the correct width and not loose. The guides help correct any issues with skew as the paper is pulled in, so this may correct any other issues.
Check to see if this happens when you use the drop down manual feed tray. If your printer works fine using the manual feed tray the problem is with your paper tray. Check to make sure it is set to letter size. I've found that sometimes the 'teeth' holding the paper stop on the paper tray wear out and when the printer goes to pick up paper, it pushes the paper stop out of position causing the printer to think it's using a different, much longer size paper thus preventing it from feeding all the way through. You'll probably need a new paper tray if this is the case.
Pull out the tray with paper.
You should find a moving plastic "tongue" near the middle of width in
the area where your paper tray should go. It's a contact based flag for
the device to consider how much paper is in the tray. Check if it's not
broken or stuck in odd position. Move it back and forth several times,
with no force, it goes very easily. When you lift the flag up, see message and blinking led stop appearing. Try to pull paper tray back in, add paper if error appears again. Enjoy!