Question about Microsoft Xbox 360 Controller

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Xbox 360 wireless contoller won't sync with game console

Our xbox 360 wireless controller will not sync with the game console. It won't even turn on. We've repalced the batteries, tried to turn it on, pushed the connect button on both the controller and the base and still no green light, no connection.

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  • lynol01 Mar 06, 2009

    I'm having the same problem nothing will connect to my 360 controllers or even my wireless headset the controller still fails to work with the play & charge kit but everything works fine on my friends. this has enraged me and to make things worse I've just found out my xbox is two days out of warranty and will cost £68 to repair. so my advice is this try your controllers on another xbox and see if they work if they do you probably have the same problem as me so get in touch with xbox support and register for a repair before your warranty runs out

  • xiller8er
    xiller8er May 11, 2010

    Just checking, but make sure you're putting the batteries in correctly. and make sure the

    -How long have you had the controller? AND had it worked prior to?

    What happens when you hold down the center circle [X]box button?
    This is what you mean by "tried to turn it on.." Right? (just making sure...)


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If you're using an HDMI connection between the Xbox 360 and the TV, it might be that. When using HDMI, the Xbox won't boot up until it knows what the TV is capable of displaying. Although the controller will turn the console on, it won't sync with the console -- and it's not a controller or console problem, but just a symptom of the fact that the Xbox won't get to the point where controllers will sync until it can properly communicate with the TV. I'd recommend turning off the TV and the Xbox, disconnecting the HDMI cable and re-connecting it after making sure the contacts are clean. Then turn the Xbox back on first; you'll likely to see the same behavior. Finally, turn the TV back on. With it being switched back into HDMI mode, it just might "kick-start" the Xbox into a good communication link across HDMI. Hope that helps.

Posted on Feb 23, 2009

  • anarchybob6 Apr 08, 2011

    Dude u r amazing i just fixed a 360 that was given to me for free because it wouldnt even power on... it turned the power brick red but the brick would work on other 360's. i found that the problem was caused by one of the 16amp cylinder capacitors had popped idk y this happened. (i know so far irrelevant hopefully someone else has the same problem as me and that might have helped them. all i had to do is replace and resolder it) I know very little about 360's and i kept trying to sync the controller without it even being hooked to a tv. i looked all over the web for this answer and most ppl said to send it to microsoft but i have already voided warranty seal plus they were sending me in the wrong direction!!! (lols i would had to have payed microsoft to fix a problem this simple) all i had to do was hook it to the tv i cant believe it was that simple. U R AMAZING MAN AND THANK YOU SOOOOOOO MUCH FOR TAKING THE TIME TO POST SOMETHING THAT IS SO SIMPLE BUT CAN CAUSE SUCH A TERRIBLE HEADACHE!!!!!!!!

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Try pressing the small reset button at the front of your xbox then press the reset button at the back of your contoller hopefully your controller will then work again

Posted on Mar 25, 2010

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I had this same problem. One day i was just playing my xbox and i noticed one of my good controllers was running low on battery so i switched the batterys and battery case out from each other. When i tried to reconnect the controllers after that they wouldnt work.I tried taping the batterys, buying new ones, unplugging everything and replugging, moving metal and wireless things, and cords and rechargeable batterys. I eventually called MS support using this number -(1800) 4MY-XBOX. At first a machine answered then i eventually got to a real person. You can ship your broken or not responding controller off and they will send you a new one. This worked fine for me.

Posted on Jun 30, 2009

  • RRoD666 Dec 19, 2010

    I had the same issue, too, after I fixed my xbox 360's red ring of Death issue. I was concerned I had messed something else up in the process, but it turned out all I needed to do was peform a wireless reset on the console (white button next to memory slots) and hit the connection reset buttons on the controllers. Voila!

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My son had the same issue. I had him try to connect it to my Xbox. It connected fine. He has his on for hours every day. I had him turn it off and completely cool down about a 1/2 hour. We also installed the "intercooler" fan his uncle bought him which he never put on. Once cooled he tried it again and it connected just fine.

Posted on Jun 03, 2009

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Hey tavis,

Try this, make sure if you have any cord controllers, that they are unplugged.

Turn off the console.

Make sure the controller is off too.

Turn on the console, and then press the wireless sync button on the console itself.

Then, press the sync button the controller. This should def work for you.

If it still does not work, it sounds like something could be wrong with the system, since you say it works on a friends.

Is this the first time using a wireless controller on your 360?

Try using your friends wireless controller since it works for his, just to see what it does on yours.

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I've had the same problem today. The controller wouldn't connect no matter what. The strange thing was I could still turn the console on using the controller, but afterwards it wouldn't do anything.

Now I think I found a solution, at least for my case. All I did was to remove the HDD (that thing on top of the console) and put it back in. Then I started the console again using the controller and it was instantly connected.:)

Now I just hope it stays this way.;)

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