Question about HP Photosmart D5360 Printer
When printer connected win 8 does not recognize the device
Posted by Anonymous on
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Posted on Jan 02, 2017
I recently have the same problem with a HP Photosmart Printer with windows XP ( when I connected the printer the message USB device unknown message appeared) Before wasting your time unistalling and reinstalling driver, I strongly recommend this:
Change the USB cable for a new one THAT WORKS PROPERLY FOR USB 2.0 FULL SPEED . What does it mean ?. Well if you have an older cable is very probably that it doesn't work well at USB2.0 full speed (480Mbps) because it's not properly shielded, if you buy a new one check specifications on the box to see if it is prepared for 480Mbps. Testings in other PCs is not relevant unless you're ABSOLUTLY SURE that USB ports are working at full speed in those PCs
I changed old cable for a new one ( Belkin), and no more problems.
Posted on Jun 19, 2008
Hi, I would suggest you update your printer drivers with fresh drivers, try this, follow instructions exactly as written:
Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name). Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - . Power down your computer. Reconnect the printer to the computer and turn printer on. Power on pc. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done.
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Posted on Oct 21, 2008
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