Question about Whirlpool Ultimate Care II LSQ9564J Top Load Washer

1 Answer

Washing machine starts, fills and then stops

After the above has happened, the basket has to be manually shaken by hand and sometimes if the selector switch is rotated and set close to any off mode, turned on and then set to desired position , this causes the whole cycle to run. I have an ultimatecare 2 Quiet 1 machine ( Whirlpool) and it's 4 yrs old.
Appreciate your help please.
Many thanks

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  • hafulton Jan 20, 2009

    Same washer same problem. It fills with water then just makes a humming noise but doesn't progress to the wash cycle. I have turned the re-set button multiple times but it just starts filling the machine again then the water won't drain.

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This problem is usually attributed to a lid switch malfunction. The lid switch is mounted under the washer top casing on the right hand side. It is activated by a plastic piece on the lid (called a "Lid Strike") through a small hole on the rim of the wash tub opening. In many cases the lid strike breaks off the lid, or the lid switch becomes loose and no longer makes contact. Inspect the lid to make sure the lid strike is still intact, and then inspect the mounting screws (adjacent to the small opening on the wash tub rim) and make sure they are snug. If the lid switch is broken, the following link explains the steps necessary to replace it:

http://www.fixya.com/support/r385199-replacing_lid_switch_whirlpool_top

A replacement lid switch may be purchased on line at searspartsdirect.com. Just type in your model number and look under the "Top and Cabinet" heading for item number 11. The lid strike will be listed as item 20.

If you do not wish to purchase parts on line, use the part numbers provided and go to your nearest appliance parts retailer. These are standard parts they should have in their inventory.

If you have questions, or if you require additional assistance, please let me know. I hope this helps you.

Posted on Jan 21, 2009

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1 Answer

My Maytag Neptune will not go into the spin cycle, instead the letters "nf " come on the display. What can I do to prevent this and to have the cycle completed?


Bonnie,

NF = No Fill the control board receives signaling for the washer during the water fill cycle. With most cycles the depth of water is around 3.5 inches in the wash basket. I know a Bulky Wash cycle selection will fill the wash tub to a high fill which is about 7.5 inches of water in the wash basket.

Is the washer filling the machine with any water? Do you hear water entering the machine? If you are doing a cold water fill and there is no or very little water in the wash basket with the NF error code. Try a Warm or Hot fill and see if the machine will fill and start the wash cycle.

Assuming you are doing cold water wash loads. You could have a water line block at the inlet screen or a failed cold water inlet valve which will not open. Try the above and let me know the results..........Rich

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Tub filled with water, Lr code


To pump out the excess tub water while failing to complete spin cycle;

Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.


This process is documented in the Service Manual. I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.



If I could ask you to do a little troubleshooting;

It sounds like the wash/agitate cycle completes and you enter into the spin cycle of the selected wash cycle is that correct. When the wash cycle fails does the Cycle Status LED indicate that the washer is in the Spin cycle?

With a empty wash basket no wash load in the basket and you start a Spin Only cycle will the Spin Only cycle complete?

If the washer will start the cycle do you hear and loud Spin Only cycle noise such as metal against metal grinding noise?

With the washer off and no clothes in the wash basket can you open the lid then Spin the wash basket as fast as you can in the CCW direction the only direction. The wash basket should spin CCW several rotations and coast down to a smooth stop dose it?

I’m checking for Outer Tub increased bearing resistance…..Rich


FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

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1 Answer

Maytag Neptune TL starts, fills with water a few sec then clicks loudly a few times and then stops, a few sec later it repeats this, then stops for good. Tried unplugging and restarting, but same thing...


Any error codes?
Do you want to troubleshoot? If so here is the Service Manual.
FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

I would start by removing the front cover of the machine follow all safety warnings in the Service Manual.

Follow the first few steps in my Clutch Fix post to remove the front cover.

Then let me know if during the water fill cycle the machine rotates the wash basket CCW in a slow spin during the water fill cycle before the machine stops and we will go from there. Give me all the detail you see with the front cover off I need to know if the wash basket is rotating CCW during the washer fill cycle.

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Enter Service Mode by simultaneously pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”



Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Stop with off button or hit the Presoak key.



This process is documented in the Service Manual. I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.

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1 Answer

Will not spin, therefore will not drain


Hey Joe,
Let’s check to see if the wash basket will rotate CCW in Spin Only Cycle with no clothes in the wash basket
1. Open the lid and rotate the wash basket by hand Counter Clockwise, CCW. The wash basket should rotate freely with no restriction. The wash basket will not rotate Clockwise, CW by hand.

2. Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine to observe the wash basket and tumbler action described in step 3. (See page 33 of the Service Manual for putty knife insertion point).

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