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Phone Jack Wiring Problem

I have only 1 phone line coming into my apartment and there are 4 wires. There is Blue, Orange, And 2 Whites. My phone jack has 4 different color wires which are Green, Yellow, Black, And Red. How do I connect these wires together so that my phone can work? It's going to cost me 100.00$ because I don't know how to connect the wires. So can any expert please help me in my time of need. Would be very much appreciated. Thank you.

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  • Lands Phones Master
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Your apartment is wired for two lines but you are using only one of the two. Your phone jack has red and green terminals for one line and yellow and black terminals for the other (old color codes). The four wires coming in to your apartment are actually two lines: orange/white and white/orange plus blue/white and white/blue (new color codes). One of those lines is active. Connect the orange/white wire to the red terminal and the white/orange wire to the green terminal. Plug in your phone and listen for a dial tone. If no tone, disconnect the first line and connect the second pair of wires. Listen again. DO NOT CONNECT ANY WIRES TOGETHER. Just follow the steps above. If you still don't get results, the phone company may not have activated your connection

Posted on Dec 30, 2012

  • Steven Paquet Dec 30, 2012

    I did everything you said and nothing happened. No change on the phone or anything. I already have an appointment with my phone company to get everything fixed, but Id rather fix it myself. Anymore suggestions ?

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I have two phone lines one for phone and one for fax is there any way i can connect my fax machine to the fax line only and not have to use an adapter


You can have the single out jack replaced with a dual outlet jack. To rewire it yourself, use the Blue/Blue White wires for Line 1 and use the Orange/Orange White wires for Line 2. If you older wiring then the colors are Green/Red for Line 1 and Yellow/Black for Line 2.

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Telephone jack wiring


Most cheap jacks have 4 wires, red, green, yellow & black. Most modern houses have wires paired up (twisted pair) like blue & white with blue line or stripe. Line 1 is red/green or blue/white. Line 2 is yellow/black or orange/white(with orange line/stripe).

on Feb 21, 2015 | Lands Phones

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I'm installing 2 phone jacks in my newly remodeled home. We are supposed to have one phone line. Each of the boxes with phone wires in them has two cables coming out of it. In the first box, the one cable...


Pity that whoever did your remodel didn't give you a floor plan. In new construction, we make everything go to a central point. Old style was to loop everything through. It would be easy to tell, because you'd see the loops.

If you want to do this yourself, and save some money, give this a try.
The color code is that the green/red/black/yellow go to the jack. Hook all 4 wires (8 because you're going to hook both cables together to a jack) to the jack. Then, down the road, when someone has to add a second line they won't have to open this back up again. When it comes to the paired cable, look at the wires. One of the wires has more white than blue (White/Blue lead) and one has more Blue that white (blue/white lead) and so forth. You're going to be working with the blue pairs and the orange pairs, and spare out the green and brown pairs.

Strip the 4 remaining wires (the ends so they can go on the screw terminals) and connect them as follows:

White/Blue to Green Blue/White to Red White/Orange to Black Orange/White to Yellow.

If you're using Insulation displacement jack (the kind with caps where you push the wires into the slots), STOP! You're going to need more parts.

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The 2 jacks on the back of the Arris modem are labeled "1/2" & "2". The first jack labeled "1/2" means that the jack is capable supporting 2 different phone numbers, a line 1 and a line 2. The second jack labeled "2" means that it is capable of supporting only a second phone number. Therefore your 1 phone number is working correctly from the port labeled "1/2".

There are different types of phone splitters. It is possible that the one you used may have been to split lines 1 & 2 on a single jack into two seperate jacks. Take a closer look at the splitter and see if the 2 ports are labeled differently.

Hope that helps.

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the RJ45 wallplate is not meant for ethernet. It's an 8P8C connector for a phone. Will it work as a network jack? Maybe. I wouldn't use it, but if you really want to try, wire it thusly:

1 Blue --- Orange/White
2 Orange --- Orange
3 Black --- Green/White
4 Red --- Blue
5 Green --- Blue/White
6 Yellow --- Green
7 Brown --- Brown/White
8 White --- Brown

I'd still recommend a CAT5 wallplate with a CAT5 jack.

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Wire a phone jack that has 2 phone line outlets


red green to blue white blue
yellow black to orange white orange

Apr 06, 2009 | Philips Lands Phones

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Wires from the wall are 2(orange/white), 2(blue/white) 2(white/orange and 2(white/blue) my phone outlet which is wired has 1(black), 1(blue), 1(yellow) and 1(black. How are my wall wires to be attached...


Take a look at this image:

0d5b58e.jpg Notice that the Line 1 will typically present on pins 3&4 and Line 2 on 2&5. I would think in your case Black/Blue is Line 1 (3&4) and Yellow/Black is Line 2 (2&5).

If you have a 1 line phone and only have 1 line active, then typically blue and blue/white can be connected to the Blue and Black of your Jack. If this doesn't work, switch with the Yellow and Black.

Please let me know if you have further questions. Good Luck!

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1 Answer

Ethernet cable


568-B Wiring
Pair Wires RJ-45 pins
1-White/Blue White/Blue 5
Blue/White 4
2-Wht./Orange White/Orange 1
Orange White 2
3-White/Green White/Green 3
Green/White 6
4-White/Brown White/Brown 7
Brown/White 8
568-A Wiring
1-White/Blue White/Blue 5
Blue/White 4
2-White/Green White/Green 1
Green/White 2
3-White/Orange White/Orange 3
Orange/White 6
4-White/Brown White/Brown 7
Brown/White 8
RJ-45 Pins are with the spring tab down and read left to right. Do you have an RJ-45 Crimping tool?
Just use 568-B or 568-A on both ends of the same cable.

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1 Answer

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Its typical in apartments for the phones to come in through a single source and then fan out to other wire leads to the rest of the phone jacks in the place. However, I think its odd that your 'source 2' has 9 wires. I'd expect 8.
One idea is to take off a phone plate in another room and see if the wire colors on source 2 or 3 match the unknown source wires. If so, then just match the wires that connect to the same plugs in the plates.

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1 Answer

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The wiring on the jacks is set up for a 2 line phone.

If you take the jacks apart, you will see either:
A) red, green, and black, yellow
B)white blue/blue white and white orange/orange white

You need to swap the pairs.
If there are red/green/black/yellow wires. remove the yellow/black and move them to where the red/greens are. Then put the red/green wires, where the yellow/black used to be.

OR, you need to swap the orange and the blue wires.

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