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Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings To select a ringing tone for voice calls, select Tones > Ringing tone. To select a ringing tone for video calls, select Tones > Video call tone. To set the ringing type, select Tones > Ringing type. You can also set the device to sound a ringing tone that is a combination of the spoken name of the caller and the selected ringing tone, when someone from your contacts list calls you. Select Tones > Say caller's name. To set the volume level of the ringing tone, select Tones > Ringing volume. To set the various alert tones, select Tones > Message alert tone, E-mail alert tone, Calendar alarm tone, or Clock alarm tone. To set the device to vibrate when you receive a call, select Tones > Vibrating alert. To set the volume level of the device keypad tones, select Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
Ensure that you phone is on and that there is sufficient signal strength.
Signal strength is indicated by the signal indicators at the left side of the phone's display,
These indicators move up as the strength of the signal increases and down as the signal decreases.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
If the phone's profile is set as "Silent", "Flight", "Online", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Normal" profile and retest. Instructions for checking and changing your profile are included in your user guide.
Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in your user guide.
If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user guide. For assistance with voice mail, please contact your operator or service provider.
Look in Profiles -General - Options - Personalise - Ringing volume. You will have to set the volume and Ringing tone for every profile ( General,Meeting,Outdoor.... ). You can find Profiles in Menu - Tools - Profiles. Good luck !
User profiles This is used to set up the different ways of incoming call prompts in various situations. Use the up/down key to choose this option and click the left functional key to enter. There are many modes of setting available and the default setting is the general mode. To switch to a new user profile, use the direction key to select the target mode and click “OK” to enter. Then select “activate” and click “OK” to confirm. Your phone will give an “activated” prompt, indicating that the user profile is active. The “headset” mode does not require activation; your phone will automatically switch to the “headset” mode if a headset is connected to your phone, and back to the previous mode when unplugged. You can also customize each user profile setting for your preference, the following operations are available: (1) Ring tone settings: Incoming calls: Enter “user profile”, select “personal setting”, and set up the ring tone. Power on: set up the music for power on. Power off: set up the music for power off. Message: set up the message ring tone when a new message arrives. You can also download ring tones online. (2) Volume This allows you to set up the volume for ring tones and keypad tones. There are 7 grades available. Enter this function and use the up/down key for testing and adjusting. (3) Alert type This is used to set up the alert type for incoming calls. Please select the suitable alert types in different situations.
There are 2 types of volume in your nokia phone that you can increase or decrease.
The first one is the ring tone volume. You can either increase or decrease your ring tone volume by pressing the menu key then go to settings, go to profile, select any desired profile go to personalise go to ringing volume, then increase or decrease by using the navigation button to the right or left.
The second way is to increase or decrease the volume of the speaker of your phone which i think is the cause of your question (this volume enables you to hear clear and loud the person on the other phone). You increase or decrease the volume by making a call, as soon as the call starts ringing, press the navigation key to right to increase the volume or to the left to decrease the volume.
I have the same issue. It is a manufacturing fault. The fix with mine was to fold up a gum wrapper and place it over the camera flash, and re-fit the back cover. It may take some fiddling around as too much pressure will cause it to go low in volume again. another solution would be to place a dab of glue around the camera flash and let it dry before replacing the back cover. In the end, you just want to applie a slight pressure to the camera lens / flash area. Hope this helps