Question about Western Digital Passport Computers & Internet

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Western digital usb 2.0/3.0 my passport 1TB wdbacx0010bbk

Everything is recognized except the drive doesn't spin and no clicking sound.

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  • 2,072 Answers

Could be a power problem in the enclosure. You can try buying a new enclosure, pull the drive out of the old and into the new.

Posted on Dec 30, 2012

  • Guy Googe Dec 31, 2012

    At first I wasn't thinking about what you meant. Then I thought there's a contoller card that plugs in. The thing is, there controller is on the circuit board of the drive. The enclosure is only a plastic case.

  • Justin
    Justin Dec 31, 2012

    On ever hard drive is a logic board, there will also be an usb/firewire to hard drive interface inside the hard drive enclosure.



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Posted on Jan 02, 2017

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SOURCE: 1tb Western Digital hard drive stopped working suddenly, no light

If the hard drive does not even turn on, then check its power supply. Maybe the power supply went bad; it should be a standard 12V 3.5A power supply.

Even if the power supply is working, chances are good that your data are still there, because the unit not turning on means that the internal enclosure, not the disk electronics, got messed up. It's unlikely that BOTH enclosure electronics AND disk electronics went south together, unless you got a lightning strike at short distance (less than 60 feet, say). You'll need to open the enclosure, extract the drive and connect it to another compatible enclosure (most USB/eSATA enclosures with the same EIDE or SATA connector as your WD will do) in order to override the fritzed enclosure electronics and connect directly to the hard disk. Once you do, your data will be there. If the disk crashed last time it turned on, maybe you'll need to run disk checker and expect to lose a file or two.

On the other hand, if the drive does turn on when powered, and the PC "just" doesn't see it, chances are proportionately bad for your data: you'll need to send the disk to a data recovery service, which can be quite costly.

Posted on Nov 03, 2009

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  • 36 Answers

SOURCE: Western Digital Passport 320gb esternal usb The

LoL uttam109, no way read his question he had data on it already. The drives are GARBAGE. I bought one of these and 3 weeks later it click o death unless it is propped up vertically. It mounts, then dismounts frequently causing my PC to BSOD. I am really REALLY pissed at this device. So my recommendation is find the sweet spot were the drive will spin again and get your data off it, and never use it again.

Posted on Feb 03, 2010

SOURCE: My western digital external passport hard drive is not recognized

First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 28, 2010

  • 1 Answer

SOURCE: I HAD Western Digital My

Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.

Posted on May 24, 2011

  • 4044 Answers

SOURCE: Western digital 1TB notebook essentials,

When it hit the floor it either knocked the reader arms loose or damaged them in someway or possibly damaged the Plates inside the drive. Unfortunately, in most cases it will cost more to repair the drive than it will to replace it. There are some companies out there that can recover the information from the drive platters but they are expensive and normally geared to big business.

Posted on Aug 22, 2011

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1 Answer

Cant see my passport external drive on new windows 8 laptop

Try unplugging from usb and plugging it back in. Also, you may need a SAS driver for your computer to recognize the drive. Some drives have internal encryption and require a driver before the computer recognizes them. Check the Mfg website to see whether this drive requires one.

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Passport external drive 1TB is not in english

You can find all of the necessary documentation on this page from Western Digital's website in the 'Portable' sections.

It includes Product Overview, Quick Installation Guide, and the User Manual in PDF format. Just select the document you want to view or download and select 'English' on the next page.

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PC will not recognize the external harddrive passport. PC has been rebooted and passport has been unplugged and replugged to get PC to try and recognize passport. Light on the passport comes on, and the...

3 beeps its searching for a connected device

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem

you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps you

Sep 13, 2011 | Western Digital 1TB My Passport Essential...

1 Answer

Western digital 1TB notebook essentials, cat knocked it off of desk, now I canot access it, my computer doesn't recognize that it is there. you can hear it start up and spin but then it goes to a...

When it hit the floor it either knocked the reader arms loose or damaged them in someway or possibly damaged the Plates inside the drive. Unfortunately, in most cases it will cost more to repair the drive than it will to replace it. There are some companies out there that can recover the information from the drive platters but they are expensive and normally geared to big business.

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I've forgot the password for my 500G western digital my passport. How can i unlock the hard drive without formatting it? I still want the data in the drive because there are very important data in my...

my dear ! I'm really happy cuz i hv done it in just 4 to 8 minutes !!
I'm so happy to tell u that ! u should just update ur wd device system system >>>

You can format your Western Digital drive .first you connect your drive with the computer. Now when the drive prompts you for the password then you enter any wrong password five times. Then you will be prompted to erase the existing drive. If it doesn't prompt to unlock the drive then access the Western Digital smart ware Cd and in the unlocker button double click it.I hope this if you follow this solution your problem is over.

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Feb 13, 2011 | Western Digital My Passport Essential SE...

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