Question about Western Digital Passport Computers & Internet
Everything is recognized except the drive doesn't spin and no clicking sound.
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Posted on Jan 02, 2017
If the hard drive does not even turn on, then check its power supply. Maybe the power supply went bad; it should be a standard 12V 3.5A power supply.
Even if the power supply is working, chances are good that your data are still there, because the unit not turning on means that the internal enclosure, not the disk electronics, got messed up. It's unlikely that BOTH enclosure electronics AND disk electronics went south together, unless you got a lightning strike at short distance (less than 60 feet, say). You'll need to open the enclosure, extract the drive and connect it to another compatible enclosure (most USB/eSATA enclosures with the same EIDE or SATA connector as your WD will do) in order to override the fritzed enclosure electronics and connect directly to the hard disk. Once you do, your data will be there. If the disk crashed last time it turned on, maybe you'll need to run disk checker and expect to lose a file or two.
On the other hand, if the drive does turn on when powered, and the PC "just" doesn't see it, chances are proportionately bad for your data: you'll need to send the disk to a data recovery service, which can be quite costly.
Posted on Nov 03, 2009
Testimonial: "Great help, thanks!"
LoL uttam109, no way read his question he had data on it already. The drives are GARBAGE. I bought one of these and 3 weeks later it click o death unless it is propped up vertically. It mounts, then dismounts frequently causing my PC to BSOD. I am really REALLY pissed at this device. So my recommendation is find the sweet spot were the drive will spin again and get your data off it, and never use it again.
Posted on Feb 03, 2010
First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.
Posted on May 28, 2010
SOURCE: I HAD Western Digital My
Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.
Posted on May 24, 2011
When it hit the floor it either knocked the reader arms loose or damaged them in someway or possibly damaged the Plates inside the drive. Unfortunately, in most cases it will cost more to repair the drive than it will to replace it. There are some companies out there that can recover the information from the drive platters but they are expensive and normally geared to big business.
Posted on Aug 22, 2011
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3 beeps its searching for a connected device
click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps you
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