Question about Verbatim 500GB USB Desktop 500 GB Hard Drive
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
i speak only a little english. my problem is the next : i can´t see the portable hard drive in my pc ( windows xp ) . i would like to know the answer to this problem. thank you
Posted on Nov 22, 2008
It could be a problem with USB cable, so if you have a spare one you could try with it.
Additionaly, if you are using windows operating system, you might have turned on power saving scheme, which automatically unplugs all unused devices after set amount of time to save power, so check your power scheme in control panel.
The third option is that the drive is corrupted. In that case you should check it with HDTune Free (www.hdtune.com) or a utility program provided by the disc manufacturer.
Posted on Mar 21, 2009
Shut your computer down. Disconnect you external hardrive. Power up your computer again. Power up the Verbatim and then connect to a USB port. You should hear a very quiet 'ping'.
Go to My Computer, and the Verbatim should be showing as one of your drives (probably Drive D). You should be able to open it from there.
Make sure that you have a Desk Top Icon for opening the hardrive, it makes it so much easier. Hope this helps
Posted on Apr 10, 2009
The bad news is he's mostly right, not much the average user or lazy technician can do.
The good news is if you handy there's a cheap solution you can attempt, and if it fails several escalating levels of professional assistance you can get.
First, if you're feeling handy and want to try this yourself you can remove the HDD which will be a standard 2.5" or 3.5" harddrive(measure the narrow side).
Second, remove the cables and unscrew any mounting brackets.
If the cables are similar sizes and smooth resembling a USB cable they are SATA Cables and it is a SATA drive.
If one has four cables, usually one red, one yellow and two black and the other is a much wider wafer cable with either 40 or 80 pins it is an IDE drive(which type is of utmost importance in the next step).
Now, go to a computer store, or parts store(no staples doesn't count). Ask for a 2.5/3.5" SATA/IDE hard drive enclosure. I will be an empty shell similar to the one you just took apart.(should cost 20-50 depending on brand and store, I like nexstars myself but brand is not that important).
Take it home and assemble it with your drive inside. Power it up and plug in the USB.
If it works you HDD is likely fine and just the controller board has failed in the other enclosure. If it doesn't you're only out a few bucks and now you know for sure the problem is with the HDD and you will likely require further, direct assistance from a pro like myself.
Either way get back to me and I can bump you along to the next step or pat you on the back for a job well done
Hope this helps FixYa,
Posted on Apr 26, 2009
Tips for a great answer:
Oct 06, 2013 | Verbatim SmartDisk Firelite Portable USB...
Jul 13, 2011 | Verbatim 96823 320 GB USB Portable (Blue)...
Apr 30, 2011 | Verbatim 1TB PowerBay Replacement - 96953...
Feb 27, 2011 | Verbatim 1TB SMARTDISK HD USB-FWIRE COMBO...
Dec 14, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...
Jun 18, 2010 | Verbatim STORE-N-GO (95312) 8 GB Hard...
Jul 13, 2009 | Verbatim VER95327 USB Hard Drive
Mar 21, 2009 | Verbatim 500GB USB Desktop 500 GB Hard...
Jan 25, 2009 | Verbatim 500GB USB Desktop 500 GB Hard...
103 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: