Question about Verbatim 500GB USB Desktop 500 GB Hard Drive

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My verbatim usbpro500 hard drive will often just stop working. I have to unplug it from the computer and then plug it back in and it will work. The files seem to be intact each time

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6ya6ya
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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: When I plug my portable hard drive into my computer it flashes

i speak only a little english. my problem is the next : i can´t see the portable hard drive in my pc ( windows xp ) . i would like to know the answer to this problem. thank you

Posted on Nov 22, 2008

EmotionLess
  • 52 Answers

SOURCE: My 500g verbatim hard drive keeps cutting off please help

It could be a problem with USB cable, so if you have a spare one you could try with it.
Additionaly, if you are using windows operating system, you might have turned on power saving scheme, which automatically unplugs all unused devices after set amount of time to save power, so check your power scheme in control panel.
The third option is that the drive is corrupted. In that case you should check it with HDTune Free (www.hdtune.com) or a utility program provided by the disc manufacturer.

Posted on Mar 21, 2009

  • 1 Answer

SOURCE: external hard drive doesn't respond

Shut your computer down. Disconnect you external hardrive. Power up your computer again. Power up the Verbatim and then connect to a USB port. You should hear a very quiet 'ping'.

Go to My Computer, and the Verbatim should be showing as one of your drives (probably Drive D). You should be able to open it from there.

Make sure that you have a Desk Top Icon for opening the hardrive, it makes it so much easier. Hope this helps

Posted on Apr 10, 2009

Crankstart
  • 696 Answers

SOURCE: My computer won't recognize the external hard drive.

Hi,

The bad news is he's mostly right, not much the average user or lazy technician can do.

The good news is if you handy there's a cheap solution you can attempt, and if it fails several escalating levels of professional assistance you can get.

First, if you're feeling handy and want to try this yourself you can remove the HDD which will be a standard 2.5" or 3.5" harddrive(measure the narrow side).

Second, remove the cables and unscrew any mounting brackets.

If the cables are similar sizes and smooth resembling a USB cable they are SATA Cables and it is a SATA drive.

If one has four cables, usually one red, one yellow and two black and the other is a much wider wafer cable with either 40 or 80 pins it is an IDE drive(which type is of utmost importance in the next step).

Now, go to a computer store, or parts store(no staples doesn't count). Ask for a 2.5/3.5" SATA/IDE hard drive enclosure. I will be an empty shell similar to the one you just took apart.(should cost 20-50 depending on brand and store, I like nexstars myself but brand is not that important).

Take it home and assemble it with your drive inside. Power it up and plug in the USB.

If it works you HDD is likely fine and just the controller board has failed in the other enclosure. If it doesn't you're only out a few bucks and now you know for sure the problem is with the HDD and you will likely require further, direct assistance from a pro like myself.

Either way get back to me and I can bump you along to the next step or pat you on the back for a job well done

Hope this helps FixYa,

Chris
Armor-IT

Posted on Apr 26, 2009

  • 13 Answers

SOURCE: 1tb Verbatim External Hard Troubleshoot

does it work on another pc ok? Do other usb devices work ok? Give me the details and I can help you solve this.

Paul

Posted on Aug 08, 2009

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From the information provided, it appears to be a direct hardware failure. Verbatim appears to not offer much on providing information on such issues, so it would be safe to say is have it replaced.. I am not 100% sure but some external drives come with a 7 year warranty, you could also try to have your data recovered from a local computer service in your area so you do not lose the data. But, in all it would be advised to replace it.

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Go to Control Panel - Administrative Tools - Computer Management Then go into Disk Management. Hopefully you will see a drive with a capacity of about 480 GB (plus or minus), that's your disk.
Right click on it and select change drive letter and change the drive letter to something that isn't in use.
If that doesn't work or it doesn't show up, go into the Device Manager from the Computer Management screen and see if there is anything under disk drives with a yellow or red symbol next to it. If so, right click it, select uninstall, then unplug the disk drive and plug it back in.

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use the source (pc/Mac) that created the data to remove it.
you will need to re-format to get it to work on the machine you are currently trying to use.
(personally I always remove all partitions and format to "fat" (remove factory) this will make the drive work on Mac as well as pc)

hope this helps

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Probably not the right answer for your problem. Mine is an external 1 TB Simple Drive. Mine wouldn't respond at all. I unplugged the power cable from the back of the hard drive and replugged it in and instantly it worked. I had tried rebooting the computer, plugging/unplugging over and over into the computer and that didn't work.

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It sounds like your hard drive is damaged. Hard drives are very, very dilicate pieces of machinary. The disk is paper thin and any sudden jarring, especially dropping it creates a warp in the drive. It could also be just a mechanical failure. Unplug it to prevent further damage. Don't worry in many cases you can have the data retrieved from your hard drive by using this online company that I highly recommend:
http://www.gillware.com/

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My 500g verbatim hard drive keeps cutting off please help


It could be a problem with USB cable, so if you have a spare one you could try with it.
Additionaly, if you are using windows operating system, you might have turned on power saving scheme, which automatically unplugs all unused devices after set amount of time to save power, so check your power scheme in control panel.
The third option is that the drive is corrupted. In that case you should check it with HDTune Free (www.hdtune.com) or a utility program provided by the disc manufacturer.

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1 Answer

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Shut your computer down. Disconnect you external hardrive. Power up your computer again. Power up the Verbatim and then connect to a USB port. You should hear a very quiet 'ping'.

Go to My Computer, and the Verbatim should be showing as one of your drives (probably Drive D). You should be able to open it from there.

Make sure that you have a Desk Top Icon for opening the hardrive, it makes it so much easier. Hope this helps

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